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hacked account of buyer

i shipped an item on 7-16 and on 7-17 the buyer sent an email saying they did not buy the item their account was hacked, what do i do

User avatar by Adventurer
  • 103 Views
  • 9 replies
  • 1 helpful

GREAT FINISHES 2025 JULY-AUG-SEPT

Trifari https://www.ebay.com/itm/336029639805?_skw=trifari+-%28lot%2Cpc%29&hash=item4e3ced647d%3Ag%3AtnQAAeSwQ35oWJfa&mkevt=1&mkcid=1&mkrid=711-53200-19255-0&campid=5336393638&customid=&toolid=10049 https://www.ebay.com/itm/187290940846?_skw=trifari+...

User avatar by Rockstar
  • 180 Views
  • 7 replies
  • 0 helpful

my store is all screwed up and i didn't do it!!

first they moved all my items because they didn't like that i told people they could go to my facebook page - which took them to my store not outside of ebay. now 3/4 of my items are all gone and what's left is all mixed up in different categories. i...

When to ship the item after it is sold

Hey Everyone, It's been a while since I have sold something on ebay and I seem to be a bit confused about something. First, let me say I understand that I pay for Insurance and do not pass that onto the seller. Back in the day when I sold an item, I ...

No payments sent out today 7/15/2025 Ebay internal error!

I am set up for daily payments and noticed this morning my payment was not sent as of 11 am EST , I am showing my next payment as or Wednesday 7/16 - I just spoke with ebay customer service and they said it is in fact a site wide internal error and p...

User avatar by Adventurer
  • 338 Views
  • 17 replies
  • 2 helpful

Fraud on eBay

So if a buyer is continuously committing fraud on the site by selling the same item over and over again while not shipping the item to the buyers. What does eBay do? Because I was told the security department will investigate. And this seller has cou...

User avatar by Enthusiast
  • 1 Views
  • 0 replies
  • 0 helpful
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