eBay

kates-of-mequon · ‎02-11-2015

Has anyone seen this new layout for listings? I have a button on my last listing called 'click button to view entire description'.

There is a completely blank screen unless one clicks that button. There is NO description of the item for sale until you click this button and then the description opens in a separate window.

What is this all about - an I in a test group?

usmc*usnmom · ‎02-12-2015

@Anonymous wrote:
@ittybitnot wrote:
I'm still waiting for someone/anyone to show me where I was disingenuous by linking to a post in a Weekly Chat form the past few weeks where we discussed this specific issue. I'll check back again later to see if they were able to back up their accusation.

Thanks, Jeff. Are you saying you want something more recent? From my experience the "board" search is not so hot. I will do my best. I appreciate your response.
I'm looking for the backup to the accusation that "it's been brought up in every Weekly Chat for about a year now" and that "it's disingenuous of Jeff to state otherwise." See https://community.ebay.com/t5/Selling/Click-to-view-entire-descripton-What-the-heck/m-p/23621864/highlight/true#M444758 for details.

So, I'd like to see a link to a Weekly Chat from the past few weeks where this issue was brought up. I didn't recall this particular issue, so I'm looking forward to reminding myself about it from posts in recent Chats. The link to the Chats is https://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/bd-p/weekly-chat

Thanks.

http://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Weekly-Chat-with-the-eBay-Community-February-4-2015/m-p/23590005#M3102

I love you forever, Christie! Fly high, precious daughter 1/14/1987-12/20/2016

Anonymous · ‎02-12-2015

@notrs*jane wrote:

jeff wrote: ... Please share the feedback (positive or negative) with the team that is running the test. We run tests in order to see how new features might improve the site and sales. The alternative is that we just implement new programs and features without testing. I'm not sure that's what people want either.

Jeff, can you give us any insight or clue as to what possible benefit this annoying innovation might have? What were they thinking?

I don't know the specific measures this test is being assessed on, but generally we launch new features and programs in order to make the buying or selling experience easier and/or more consistent, and that ultimately leads to increased conversion.

Anonymous · ‎02-12-2015

@ymeagainlord wrote:

@haneshaw wrote:

I think I see why next week's chat was preemptively cancelled. Can't say I blame them. I wouldn't want to represent ebay with this stuff going on.

It was more likely cancelled to make way for the 2015 Spring seller update (which btw already has a board up)

eta: Just saw jeff's answer.

So you and Griff are the ONLY staff members assigned to host weekly chats these days?

Yes, our team is the only team that hosts them. We have brought in other teams as guests, but our team produces and hosts the Chats. It's been that way since we started doing the Chats in 2013.

wendybac · ‎02-12-2015

ymeagainlord wrote:

haneshaw wrote:

I think I see why next week's chat was preemptively cancelled. Can't say I blame them. I wouldn't want to represent ebay with this stuff going on.

It was more likely cancelled to make way for the 2015 Spring seller update (which btw already has a board up)

eta: Just saw jeff's answer.

So you and Griff are the ONLY staff members assigned to host weekly chats these days?

How do we find the 2015 Spring seller update Board you are referring too?????

pvcliff · ‎02-12-2015

@Anonymous wrote:
@pvcliff wrote:
Just now went to show my husband this new madness and the listings I checked in collectibles, books and ethnicities all had their descriptions fully intact. So maybe the screaming was actually heard!
The test is called an A/B Test, which means that some users will see the normal experience (they're the control group) and others will see the new experience (they're the test group). By running an A/B Test, we'll be able to see how the behaviors of the control and test groups operate during the same time period while looking at the same inventory.

I wasn't getting descriptions, left for 30 minutes to go get the car out of the shop, came back and descriptions were back. Just checked again now (another four hours later) and I'm getting descriptions on everything I check.

______________________________________________

They didn’t say it was your fault. They said they blame you.

worthycause4families · ‎02-12-2015

Please ebay, please stop trying to be Amazon and go back to being the unique marketplace you once were, selling unique items by unique sellers.

Do not take away our ability to describe items in full. If you do, then that takes away the individuality of the marketplace. Once that happens, we are just like every one else. Then, what reason is there to shop ebay?

Please ebay, go back to your original niche before it's too late.

Anonymous · ‎02-12-2015

@usmc*usnmom wrote:

@ittybitnot wrote:

I'm still waiting for someone/anyone to show me where I was disingenuous by linking to a post in a Weekly Chat form the past few weeks where we discussed this specific issue. I'll check back again later to see if they were able to back up their accusation.

Thanks, Jeff. Are you saying you want something more recent? From my experience the "board" search is not so hot. I will do my best. I appreciate your response.

It's been going on since Dec 2011 at least: http://www.ecommercebytes.com/C/letters/blog.pl?/pl/2011/12/1323625748.html

I've seen it mentioned countless times on these boards, and I'm certain it's been mentioned in weekly chat many times. I'm looking as well....

I'm not arguing that it hasn't been happening. My statement was that I was not aware of it. The response was that I was being disingenuous since it's a topic that has been brought up on every Weekly Chat for the past year. I'm still waiting on anyone to show me where it was brought up in any of the recent Chats. I'll continue to check back to see if they were able to do that, or if they were just making that accusation up.

david*42 · ‎02-12-2015

@worthycause4families wrote:
Please ebay, please stop trying to be Amazon ...

Amazon shows us the dang descriptions without extra clicking and pop-up windows.

Anonymous · ‎02-12-2015

@ymeagainlord wrote:
It's definitely been "tested" before now.

A click-through to get to the description was tested before? I wasn't aware that had been tested before this test. When was this test?

my-cottage-books-and-antiques · ‎02-12-2015

We run tests in order to see how new features might improve the site and sales. The alternative is that we just implement new programs and features without testing. I'm not sure that's what people want either.

Jeff,

I don't people really object to running tests.

I do not think they object to running tests to see how new features might improve sales.

I think they object to running tests of new features that they strongly believe will negatively impact sales.

octochick · ‎02-12-2015

Hi Jeff,

I am just curious if these teams ever get together and try and think of ways to "improve the sellers experiance" ? Now there's an ideal? After all, we are ebay's customers, they buyers are our customers. If we don't do well then neither does eBay. It just boggles my mind that they never consider this and how they can help protect us?

It might help if eBay would include a few randomly selected sellers to add to these teams when they start fiddeling with stuff. It is clear to me that the techies involed don't know a thing about selling on this site... or what sellers have to deal with.

A good idea would be to make the listing descriptions more prominant and accessible! How about that?

……………………………………………………………

tree*fern · ‎02-12-2015

It has been brought up at least once in the Weekly Chat, long before February. Once should have been enough.

September 24, 2014, including a link to a board thread about the issue:

http://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Weekly-Chat-with-the-eBay-Mobile-Team-Septe...

September 24, 2014, another post provided links to 5 threads on the Bidding & Buying board about this issue:

http://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Weekly-Chat-with-the-eBay-Mobile-Team-Septe...

tree*fern
Volunteer Community Mentor

Anonymous · ‎02-12-2015

@usmc*usnmom wrote:

http://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Weekly-Chat-with-the-eBay-Community-Februar...

Is this recent enough?

That was the separate issue related to a glitch that happened on Tuesday night/Wednesday morning that we addressed the same day. That issue didn't have anything to do with the app.

I actually called that issue out near the start of this thread (you didn't quote the thread, so it was lost), but you can read that caveat here - https://community.ebay.com/t5/Selling/Click-to-view-entire-descripton-What-the-heck/m-p/23621986/hig...

ymeagainlord · ‎02-12-2015

No idea at this point, but I KNOW for a fact I've seen this same "click to see full description" button on listings before now.

It may be that it showed up when coming to an eBay listing from a web search, not on a search from within eBay itself though.

Crusader Cat is watching

Everyone thinks of changing the world, but no one thinks of changing himself. - L Tolstoy

"You are entitled to your own opinion, you are not however, entitled to your own facts."

Anonymous · ‎02-12-2015

@usmc*usnmom wrote:

@Anonymous wrote:

@ittybitnot wrote:

I'm still waiting for someone/anyone to show me where I was disingenuous by linking to a post in a Weekly Chat form the past few weeks where we discussed this specific issue. I'll check back again later to see if they were able to back up their accusation.

Thanks, Jeff. Are you saying you want something more recent? From my experience the "board" search is not so hot. I will do my best. I appreciate your response.

I'm looking for the backup to the accusation that "it's been brought up in every Weekly Chat for about a year now" and that "it's disingenuous of Jeff to state otherwise." See https://community.ebay.com/t5/Selling/Click-to-view-entire-descripton-What-the-heck/m-p/23621864/highlight/true#M444758 for details.

So, I'd like to see a link to a Weekly Chat from the past few weeks where this issue was brought up. I didn't recall this particular issue, so I'm looking forward to reminding myself about it from posts in recent Chats. The link to the Chats is https://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/bd-p/weekly-chat

Thanks.

http://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Weekly-Chat-with-the-eBay-Community-February-4-2015/m-p/23590005#M3102