Check your store level May 1st Glitch

[dhbookds]

I now have an anchor store..........lol........should be premium.......perhaps a GIFT from Ebay?

@Anonymous

[jaaron7]

@brian.t @trinton

Just curious why ebay's programmers aren't aware of these types of things until they are mentioned on the boards here and then you all "report" it to the developers.  These types of things should not be happening in the first place.

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brian@ebay wrote:

Hi Everyone! From what I can see if looks like this is a cosmetic issue and hasn't actually changed your store levels. I'll get this reported to our developers right away. Thanks for letting us know about it 

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[eritann]

i have an anchor stor and i am being chrged .35 per listing as well.  i have listed today and it show 0 listing used

[tiramisu41]

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@gracieallen01 wrote:

Hmmmmmm, I wonder if that means that you automatically 'OPT-IN' to the 'added 500 auction listings' (for a price) if you start listing in that field?

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Who knows @gracieallen01, and since I very rarely use auctions, it's not as if I was going to find out!  😉

However, It now appears eBay cleaned up the mess they created this morning as my dashboard is displaying as it should.  All the insane/incorrect "promos" are now gone.  On one hand, that's great but the question is, why should this kind of thing ever happen in the first place?   Does no one at eBay know or care about the concept of taking pride in doing good work?

[tiramisu41]

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@d-k_treasures wrote:

What's really pathetic is that we have to tell them it's messed up.

Someone makes a 'cosmetic' change and never checks to see if it works? If those  programmers worked for me, they would be out the door so fast their heads would spin.

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No kidding @d-k_treasures.   Instead of the silly boy scout badges they forced on all of us here in the forums a year ago, they ought to be *paying us* every time one of us identifies yet another issue or screw-up that their crack software developers either could care less about or don't bother to test before deployment.

[calntom]

Still stuck with the same ole Premium store..... no free upgrade here....

[gracieallen01]

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@tiramisu41 wrote:

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@gracieallen01 wrote:

Hmmmmmm, I wonder if that means that you automatically 'OPT-IN' to the 'added 500 auction listings' (for a price) if you start listing in that field?

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Who knows gracieallen01, and since I very rarely use auctions, it's not as if I was going to find out!  😉

However, It now appears eBay cleaned up the mess they created this morning as my dashboard is displaying as it should.  All the insane/incorrect "promos" are now gone.  On one hand, that's great but the question is, why should this kind of thing ever happen in the first place?   Does no one at eBay know or care about the concept of taking pride in doing good work?

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I'm afraid that I am the proverbial 'Doubting Thomas'.  Whatever they say, I can't help but think that the results showing up in the various 'glitches' have been done to order, got out through carelessness and are a probable preview of things to come.  They don't 'just happen' out of the clear blue.  Either that or they are letting their grand kids play with the programming to keep them out of trouble after they get out of 'KinderKare'.

[nawlinsron2]

Like my old boss would say...if you can't find time to do it right the 1st time, how do you find time to do it over?
I guess they think QC is a province in Canada.

[dhbookds]

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brian@ebay wrote:

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@gracieallen01 wrote:

brian@ebay

Who told the developers to do it in the first place? 

Or, do the developers just do what they want, when they want and ebay has nothing to say about it?

Just curious, you understand.

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Hi @gracieallen01, while we definitely strive for changes and updates to be 100% seamless, there are times when we may fall short of that. I assure you, before any new features are rolled out there is extensive testing done to work out any problems that may arise. With a site as large as eBay, there are still times when some issues don't present themselves until they go live. When this occurs, we will work to resolve problems as quickly as possible. I appreciate your help in investigating this!

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brian@ebay

Mine are correct as of today..........  as to the 100%,  I'd settle for a couple of wks of no problems........there have been problems of one kind or another almost every week since Xmas and certainly before, including the refurbished toilet paper/condom debacle; then we have the on going charging for revisions, the promos that disappear, but are then honored, at least to those that know they will be honored........ and that's just a few.....  Then we have the "tests" that condemn sellers who "don't respond to offers", with a new definition of 24 versus 48 hrs........ and the total change in help pages that fail to provide the information that took YEARS to get included in the old pages....... go try to find a definitive explanation of when exactly mailing within 1 day is defined, relative to Pacific time.    All this is just more time wasting/angst for sellers........and you pass it off as "ebay" can't get everything right...  Frankly, ebay's lack of consternation about these problems is almost more abhorrent than the problems themselves. 

[common.goods]

..Woke up this morning to find.

1.  Our Premium Level Store is gone

2.  Our SKU numbers are gone, (makes it hard to find stuff to ship)

3.  Sold items not showing on seller hub

4.  Still being charged .35 per relisting

Currently we are unable to list items and ship items but we are able to pay eBay .35 per relisting.

[gracieallen01]

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@common.goods wrote:

..Woke up this morning to find.

1.  Our Premium Level Store is gone

2.  Our SKU numbers are gone, (makes it hard to find stuff to ship)

3.  Sold items not showing on seller hub

4.  Still being charged .35 per relisting

Currently we are unable to list items and ship items but we are able to pay eBay .35 per relisting.

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Well, at least SOMETHING is still consistant!   

[common.goods]

Update.

On May 1st the eBay glitch dropped our store.  After 72 hours, 2 calls to ebay and posting here, we were still missing our premium store, unable to list (No SKU Numbers) and being charged .35 per listing and relisting.  The balance on a .35 relising fee is $1700.00 per month not including the final value fee for not having a subscription.  

We called eBay this morning and were on hold for 1:32 minutes before getting through.  Avoid the first level for serious issues.  We got through to the right supervisior, upgraded to an Anchor Store over the phone and everything came back; store, SKUs and seller Hub.  The Supervisor was awesome. He was straight to the point, understood our issue and offered a viable solution.  Ebay will also refund the overcharge to our account.   Thank you!   

[karmy2005]

I have the anchor store and my subscription did not change from the glitch. I was worried I might be billed or bumped up to the new enterprise store level, but saw it was still anchor.

[do-collections]

Hello,

I subscribed to a premium store on May 1st. There's a problem with my account.

I am being charged $0.42 for each listing when I have a premium store with 500 zero insertion fee. It's not a problem of categories.

I have contacted, on the phone, the ebay.com support but the woman I was talking to didn't understand that there's a bug.

Can you help me to solve this problem ?

[nobody*s_perfect]

Since you are located in France, there could be significant differences in fee structure, VAT, etc.

[do-collections]

Hello,

it's not a problem of  VAT. I subscribed to the premium store May 1st and it doesn't work : it should be free until 500 auctions. It's a similar problem than ebauctions15.

I have the promotional offer , however I am being charged for each listing.

I hope someone of ebay can solve this problem.