Check your PP accounts

[myjunqueyourtreasure]

I just had a refund issued to a buyer with no case being opened, no return requests and no explanation and tracking shows due for delivery today. (I also checked PP and no returns etc opened there either, just the refund).

On hold with ebay right now. Wait time of 18 minutes and press 1 to have them call back is not working.

eta: I am NOT in GD and the sale was on 12/21, shipped on 12/22

[myjunqueyourtreasure]

Apparently it was a PayPal claim on the 22nd (probably after I already shipped) but there was NOTHING to indicate a claim on PayPal and I look at my PP account multiple times a day.

Now waiting for PP to call me back (at least their call back feature is working).

[hillbillymedia]

Totally unethical to do that to you. I hope you have a good outcome.

[tholo5111]

File with ic3.gov, postal fraud to USPS, and see if your local police will take a report or at least a call for service. You'll need all that to file an appeal most likely

[myjunqueyourtreasure]

FINALLY found the Resolution Center on PP which they now hide away, and find it was an UAC - What happened to seller protection of sent to the address given by PP?

On top of that I now find I ALSO have another case which is still open for another UAC dispute (no notice showing anywhere out in the open on PayPal either, which gives me NO opportunity to enter tracking or anything, just says under review (which presumably is what the other one said as well).

I wonder if I was also hit with a $20 lost CB fee as well? (They manage to hide those fees as well)

[myjunqueyourtreasure]

SUPPOSEDLY THEY NOW "NOTIFY" YOU OF A DISPUTE UNDER THE BELL ICON - WELL THERE WERE no NOTIFICATIONS (i WOULD HAVE NOTICED) AND THERE SURE ISN'T ONE THERE FOR THE CURRENTLY OPEN 'UNDER REVIEW' ONE EITHER.

Sorry for the caplock

[myjunqueyourtreasure]

So, checking my email account, it appears the "open under review" one has been closed in my favour.

Next question is wth the first one wasn't as I shipped it to the address THEY gave me. Still on hold for disputes. Oh, and interestingly NO emails about that one.

[myjunqueyourtreasure]

Sooooooooo, apparently it was NOT an UA chargeback per se, it was PayPal "having reason to believe the transaction was unauthorised" so they "reversed the payment" , ie - paypal themselves did it.

They have now said I "should" have been covered and they're giving my account the money back. And what if I hadn't called?

Sheesh - So I still say - make sure you check your PP accounts regularly.

[hillbillymedia]

Gee whiz....just another thing to babysit. You can`t trust anything anymore.

[myjunqueyourtreasure]

Yeah. I'm sure most of us have seen those threads about PP "reversing a suspect payment", but in this case their booboo was I had already SHIPPED it.