eBay

cameroduf3 · ‎04-21-2020

I was recently selling a digger on eBay on behalf of someone else as they are not very tech savy. Someone bought it on eBay and then for some reason the person who's digger it was was refusing to deliver the product. As a result the buyer opened a case against me on paypal which resulted me having to send a refund through paypal's case system. Anyways, this hasn't cancelled the order on eBay and it is still claiming that the case is open (even though I have got conformation that the case is closed from paypal) and they are now invoicing me £250 in fees even though I haven't actually sold anything and they won't let me cancel the order. Any ideas?

tdumonde2014 · ‎04-21-2020

Since you did the refund on paypal you will have to contact ebay to have the fee waived. Have paypal info for them when you contact them.

"Those who enter the arena unarmed or unprepared are quickly dispatched."

cameroduf3 · ‎04-21-2020

Hi, thanks.

I will give that a go now

cameroduf3 · ‎04-21-2020

What method would you suggest to contact ebay as they do not have a customer support email and their call centers are closed at the moment

pburn · ‎04-21-2020

@cameroduf3 wrote:
What method would you suggest to contact ebay as they do not have a customer support email and their call centers are closed at the moment

Since you are a UK seller, I take it the transaction took place on ebay.co.uk? You might want to check the UK discussion boards to find out how to contact their customer support network.

https://community.ebay.co.uk/t5/Discussion-Boards/ct-p/13

Here on ebay.com (United States), our "Help & Contact" page has an "Email us" option. We can also contact them via Facebook or Twitter. No idea whether there are different sites for UK buyers/sellers.

www.facebook.com/ebay

www.facebook.com/ebayforbusiness

www.twitter.com/askebay

cameroduf3 · ‎04-21-2020

Thank you, I have contacted them using the 'chat with us' section on the help page. Everything is sorted now

antbiscuit · ‎04-21-2020

Years ago when I joined ebay, I read the rules. One of them was: to be able to list am item, it must be in your possession(you must be owner or have the power to sell) either way you got to have the item in your possession. This is in USA. My mother-n-law asks me to list her house....I said I cant sell what is not mine. Besides I am not a realtor. The only way would be if she transfered the deed to me.
Now.....see how rules help problems from getting started? My relative would have did the same thing your person did. It would have been a nightmare.