Cant receive messages from Blocked Buyers Anymore??

[exoticatropicals]

It's *really* important that I can receive messages from buyers on my blocked list.

This is so I can work out issues with them, while at the same time keeping them from bidding on new items until all is resolved.

This used to be an option you could set- now it seems something has changed, I cant get messages from blocked buyers, and cant figure out how to re-enable it.

Anyone know about this?

It is SUPER annoying that Ebay changes these things without notifying us- I almost got stuck with a negative feedback for a whole year, thinking a buyer was ghosting my messages, but turned out they were replying the whole time- I just never got them!

I tested this with a friend, and sure enough- the second I put them on my block list- their messages wouldnt come through 😠

Any help on this greatly appreciated 🙂

[ramblesrecords74]

I have had the same issue.  Before you had the choice by selecting the option 'don't allow blocked buyers to contact me' which I never selected and it would remove the 'contact buyer' option from their end.  Now it allows the blocked buyer to still select 'contact buyer' but I never receive the message.  This is not a good idea as it removes the communication to resolve any issues.

[robbie31415]

How is that sad ?

I have a no questions asked free 60 day return policy.

It's all completely automated and free shipping label is provided.

In case of INR I will send message via the INR. If I have delivered tracking I send a few suggestions. If I don't, I issue a refund.

I'm not like a lot of you who are like, should I accept return? All my returns are accepted without question.

I'm guessing you don't sell on Walmart or Amazon, I treat eBay completely the same as I treat those platforms. 

[mam98031]

I take no issue with you disagreeing.  If it works for you, that is great.  I and others disagree.  I think buyers with a current transaction should be able to communicate with the seller in case there is some kind of issue to resolve.  And until recently they could, even when putting them on your BBL.  So the change is new.  Some like it and some don't, which is typically always the case with any change.

Return shipping labels are NOT free on INADs, the seller pays for them unless is it a properly filed Buyer's Remorse claim and the seller has a No Return policy or a 30+ day returns with buyer pays shipping.  Other than that, the seller pays shipping.

On INRs, there is no need for a return label.

Not sure why you feel your way is the better way or at least that appears to be what you are saying when handling an INAD.  You are assuming things about others that are unlikely true.  Most sellers do likely as questions, but it is highly likely it doesn't change anything, however they ask.

Here you go assuming stuff again.  I have said many times all over these threads for YEARS that I do sell on other sites.  Amazon is one of them.  And you assume that I treat my customers differently on other platforms.  The truth is I treat ALL my customers, not matter what site they purchase from me on with RESPECT.  Always with respect.  

So please stop assuming that you do things in a way that is better than others.  I'm glad what you do works for you however that doesn't mean it would work as well for everyone else.

[exoticatropicals]

Ebay Support-

Any word on this?

** We need to be able to receive messages from people on our blocked list. **

[data9503]

Yes I understand how it is to try to handle the different things but how about from the buyer's side and I've bought things from eBay here they have me marked since 20 since 20 I've had one longer than that but I have an injury to the head which has me with some memory difficulties and so I had to reopen accounts but during all this this time I've never returned a single item or have I ever left a bad report  And granted I don't leave hardly any feedback But I always carry a 100% good feedback rating on my accounts Now saying that I did leave one bad report  about 2 weeks ago this was a person out of India and I ordered some Untreated turquoise from him untreated it any form was a definition and excellent cut quality however upon receiving it I received  howlite dyed blue to fake turquoise that's it out right fraud I did not leave a bad report at that time I got a hold Of the seller and ask him  how's he planning on handling this Because you sent me not turquoise but  howlite that has been died blue and is heavily stabilized stabilization of turquoise is used when the stone is so full of cracks and flaws that if you don't glue it together with basically epoxy glue it will come apart walking down the street I don't buy that kind of crap And I specifically ordered a high grade turquoise according to His ad He refused to answer me back so after 4 days I left A very bad report on him in the past 10 to 15 years I've bought from eBay I have never had fraud outright  done To me and to warn others not to buy from this guy because he is perpetrating  fraud The only reason I tried to contact him to begin with after he committed fraud was to give him a chance and scare him enough to straighten his stuff up and stop it and treat everybody right  Now I've been blocked from making a bid because I stopped the person from committing fraud when I could not get any assistance from eBay or anyone else and handled it myself now eBay needs to straighten this mess up and at least do some kind of work for once instead of hiding behind billboards and computer answers so now you see the sellers say of this thing I understand the Sellers side now you see the buyers eBay needs to really work on this one

[sstcq]

I posted this thread on eBay UK forums and someone in my thread linked me here. Here's mine:

Re: When blocking a buyer, messages are also block... - UK eBay Community

Your problem is almost word for word, our problem. I want to block someone to prevent additional purchases or retaliatory buys but still keep communication open. This is an appalling change and one that could easily be fixed with a simple toggle not another 'helpful eBay change they didn't bother to explain', so let people choose whether buyers on the BBL can send messages or not.

And even if they are blocking messages, for goodness sake, TELL the buyer their message didn't get through, don't pretend it's been sent then throw it away... what kind of buyer experience is that meant to portray?