Cant receive messages from Blocked Buyers Anymore??

[exoticatropicals]

It's *really* important that I can receive messages from buyers on my blocked list.

This is so I can work out issues with them, while at the same time keeping them from bidding on new items until all is resolved.

This used to be an option you could set- now it seems something has changed, I cant get messages from blocked buyers, and cant figure out how to re-enable it.

Anyone know about this?

It is SUPER annoying that Ebay changes these things without notifying us- I almost got stuck with a negative feedback for a whole year, thinking a buyer was ghosting my messages, but turned out they were replying the whole time- I just never got them!

I tested this with a friend, and sure enough- the second I put them on my block list- their messages wouldnt come through 😠

Any help on this greatly appreciated 🙂

[house*of*paws]

Hi @exoticatropicals 

The toggle option to block messages (from members who are blocked from bidding/ buying from you) has always been located at the bottom of the Buyer Requirements screen.  Is it not there now?

[I’m on my phone now and am unable to check in my account.]

[exoticatropicals]

under "buyer management" I have

"don't allow blocked buyers to contact me"  UNchecked.  See screenshot.

I have not changed this and in the past blocked buyer's messages came through no problem.

But now they are definitely NOT coming through, and I need them to.

[dirk12955]

Deleted my post since the question I had is answered by the OP.   

[ckimodog]

@exoticatropicals 

Hi-

I've always thought you can just go into your BB list and erase the ones you need to correspond and work things out with.   Just curious why you blocked them in the first place?  I only block people who are difficult to deal with or non payers & I don't have many.  I have no desire to deal with them again.  Just my thoughts.  Hope this is helpful. 

Happy Selling

[mtgraves7984]

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@exoticatropicals wrote:

under "buyer management" I have

"don't allow blocked buyers to contact me"  UNchecked.  See screenshot.

I have not changed this and in the past blocked buyer's messages came through no problem.

But now they are definitely NOT coming through, and I need them to.

---

@exoticatropicals 

Just a guess... could you leave the top toggle off, but enable the 'Apply above settings to active and future listings'?

[kabilab]

See chimodog's response. It is logical, concise and candid.

[dbfolks166mt]

     Are you on the app or on a desktop? The two don't always act or work the same. 

[mam98031]

@exoticatropicals 

I'm a little confused.  If you have a current transaction with a buyer that you put on your Block list, you can't block them from communicating with you.  The act of having a current transaction will override the block as it would be unfair to the buyer not to be able to communicate with you if there was an issue.  Or at least that is how it has worked in the past, but with things that change so quickly on Ebay without notice, anything is possible.

As others have showed you there is an option you can set in your Site preferences to block your blocked buyers from communicating with you.

Has this changed?  Does blocking a buyer and marking that you don't want blocked buyer to communicate with you, now prevent buyers with a current transaction with you from communicating with you?  If so when did this change?

devon@ebay 

kyle@ebay 

elizabeth@ebay 

[exoticatropicals]

I'm blocking them from bidding or buying anything new WHILE I'm communicating with them.

that way they can't cause more problems if it doesn't work out.

At least that's how I've done it for years until now.

Now I can't get any message from a user on the blocked list, even though I have it set to let them communicate with me regardless of being blocked.

My question is does anyone know how to fix this?  and/or why is it happening.

I don't want to have to unblock them.  I need them blocked until I decide otherwise.

[mam98031]

That appears to be your only option right now until we hear from the Community team to find out what is going on.  They aren't back until Tuesday.

How long ago was the last actual transaction you had with this specific buyer?

[wastingtime101]

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@mam98031 wrote:

I'm a little confused.  If you have a current transaction with a buyer that you put on your Block list, you can't block them from communicating with you.  The act of having a current transaction will override the block as it would be unfair to the buyer not to be able to communicate with you if there was an issue. 

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Actually you can do exactly that, but only if you use the option to block through an eBay message.

Blocking through the BBL works the same as always.

Blocking through an eBay message blocks messages only (does not add member to your BBL), but the block is instant, regardless of any current transaction taking place.

[wastingtime101]

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@mtgraves7984 wrote:

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@exoticatropicals wrote:

under "buyer management" I have

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@exoticatropicals 

Just a guess... could you leave the top toggle off, but enable the 'Apply above settings to active and future listings'?

---

I echo this advice @exoticatropicals .

Go to that page, toggle the option to apply settings to active and future listings. Publish.

After giving it a little while (15 min or so) have your blocked friend send another test message.

If it doesn't go through, go back to your settings page, toggle the first option to block messages and toggle the second option to apply changes to all listings. Save.

Then go back to the page and turn off the first toggle, while turning on the second toggle and save again.

Basically: force a reset. Turn it off and on again.

[ten_o_nine]

When I block a buyer, I don't want to hear from them again. Period.

[ten_o_nine]

I will do all the necessary communications before blocking.