eBay

tommy50607 · ‎01-25-2018

I want to cancel an order that is going to cost significantly more than I thought to ship, to the point it makes no sense to sell it. If I do this is there any fee from ebay? WIll I get a penatly or defect from ebay? Will final value fees be refunded? Will paypal refund all fees? If I get a defect how does will that affect my acount if I only sell a few things at a time?

luxe_beauty_4_less · ‎01-26-2018

Not only is that not the valid reason, eBay does send a message to the buyer letting them know why you canceled. If they call and say the address WAS valid (too far away, really?) I'm not sure what they'd do. The defect is bad enough on it's own, but lying about the reason I'm sure is worse. Send the item and take the loss and learn the lesson. Calculating shipping isn't difficult. Everyone here has made a mistake. Those of us selling took it in the teeth and learned from it. Best of luck!

penguins_dont_fly · ‎01-26-2018

wrote:
I want to cancel an order that is going to cost significantly more than I thought to ship, to the point it makes no sense to sell it. If I do this is there any fee from ebay? WIll I get a penatly or defect from ebay? Will final value fees be refunded? Will paypal refund all fees? If I get a defect how does will that affect my acount if I only sell a few things at a time?

Ship it. Take the loss. It will be a memorable lesson, maybe ...

Why are you guessing about shipping?

Get a scale

Use calculated shipping

Enter the correct dimensions and weight of your packaged items into the calculator when listing.

Your buyers will be charged the correct postage and you will not be having these issues 😞

If you are going to list something, you should know how it is going to ship before you hit the "List My Item" Button. You should also have the packing materials necessary to ship that item on hand.

Some sellers actually pre-pack their items for shipping.

Some sellers have learned what their average Tare weight is (empty box weight) and add that weight to the item weight.

But either way ... there should be no guessing.

Weigh the item

Weigh the box

Weigh the packing materials

The total weight is what goes into the listing

Measure the box

The box dimensions go into the listing.

penguins_dont_fly is a Volunteer Community Mentor
Buying and Selling since 2013

chrysylys · ‎01-26-2018

wrote:
Exact details provided to experienced posters could yield a better solution than not shipping.

How much did you sell it for?

What did you charge (or what did the shipping calc charge) the buyer for shipping?

How much is the actual shipping charge?

What are the exact dimensions?

What is the weight?

Origin Zip code?

Destination Zip code?

This is a problem with using Posting IDs for this type of question. There is never enough information available to provide complete and accurate answers. This same OP has posted a number of these types of questions and we could have provived much more detailed replies had we been able to review the listings.

Forget keeping up with the Joneses. Be the Finklegrubers!
OK kids, time to get the Dodge loaded up again. I hear 'Poppy's By the Tree' calling. This trip might be a long one too.

penguins_dont_fly · ‎01-26-2018

Edit ... sorry ...

penguins_dont_fly is a Volunteer Community Mentor
Buying and Selling since 2013

papyruspapillo · ‎01-26-2018

It will hurt, but you must fulfill that order. Besides being a matter of integrity, it is not in your interest as a seller to run afoul of ebay.

the*dog*ate*my*tablecloth · ‎01-26-2018

If you cancelled on me with that reason I would not only call Ebay to report you I would leave you only the second neg I've left in over 10K purchases on Ebay.

If it were up to me, any seller caught lying to Ebay like this more than once would be permanently removed.

tunicaslot · ‎01-26-2018

I'd like to thank the posters here who have integrity and ethics. Another seller presented a situation to me in which their offering a cancel and the buyer accepting the cancel - qualifies for them to use that as a reason to choose buyer requested cancel instead of owning their mistake and taking the defect.

Mind you - this seller is not a horrible person - but it bothers me that people don't take responsibility for their mistakes. Some will say - we have no other way to protect our acct. - but putting the blame on a buyer, at least for me, is not the correct solution.

I've accepted defects even for ghost listings as it's very hard to prove to CS that you didn't mistakenly relist something - but guess what - that just made me more viligent on watching what I list and how I list it as well as checking my acct for other ghost listings.

This thread alone proves that the vast majority of sellers here are honest people with integrity.

city*satins · ‎01-26-2018

We learn by the cause-and-effect of what we do. If we look for ways to avoid those effects but still do those causative things, then all we learn is to look for ways to avoid consequences and we keep making the same mistakes over and over.

I think that an occasional painful pinch for mistakes we make teaches us to avoid those mistakes. When we become adults, sometimes there's nobody to pinch us, so we have to pinch ourselves.

JMO

THIS SPACE LEFT INTENTIONALLY BLANK

thatsallfolks · ‎01-26-2018

wrote:
That is the reason, I am not out of stock. The buyers address is to far away.

That’s not an address problem. That’s a listing problem. I would also neg and report a seller who lied about a cancellation.

orangehound · ‎01-26-2018

wrote:
If I select "problem with buyers address" would that prevent a defect?

Wow. Please don't do this. Please take personal responsibility and adhere to the eBay contract you agreed to follow when you listed.

Dishonest sellers and those that provide poor customer service, hurt the collective reputation of all of us - I can provide a hundred positive experiences with buyers (often absorbing a loss here or there), and all it takes is one move like this to wipe all that work away.

castlemagicmemories · ‎01-26-2018

wrote:
That is the reason, I am not out of stock. The buyers address is to far away.

Sorry this happened to you, OP, but when you cannot provide the item in the condition specified to your buyer, then you are out of stock.

Many sellers absorb the loss for their mistake and ship. No defect for you, then, either.

castlemagicmemories · ‎01-26-2018

Or if the seller insists on guessing, the seller needs to be aware that this type of situation just may happen, and be prepared to ship anyway.

thallidguy · ‎01-26-2018

wrote:
Dishonest sellers and those that provide poor customer service, hurt the collective reputation of all of us - I can provide a hundred positive experiences with buyers (often absorbing a loss here or there), and all it takes is one move like this to wipe all that work away.

A thread like this one ought to be pinned for the benefit of everyone who wants to whine about eBay's seller performance metrics. I can remember when there was no such thing. But then eBay realized that it had to find a way to get rid of sellers like the OP, because they were driving away too many buyers.

dbmm-media · ‎01-26-2018

you listed it, buyer paid for it, now you ship it!!!

end of story

emerald40 · ‎01-26-2018

wrote:
If you cancelled on me with that reason I would not only call Ebay to report you I would leave you only the second neg I've left in over 10K purchases on Ebay.

If it were up to me, any seller caught lying to Ebay like this more than once would be permanently removed.

_______________________________________________
Seller did that to me. Cancelled using problem with address. I called ebay and pointed out the other 400 packages that had no problem reaching me.

I doubt it was just my call, but he soon became NARU.