Buyer purchased this lot of 4 jigsaw puzzles from me. Had an unusual question prior to purchase - asking about the comparative thickness of the puzzle pieces vs older puzzles that were more durable. I am not qualified to answer that so I referred her to a jigsaw review site that reviews (but does not sell) different brands and rates them including Master Pieces puzzles.
The boxes were in better condition than I stated, as I prefer to under-promise and over-deliver. Master Pieces boxes (including these, are quite thick and strong and add a lot to the weight of the package)
I wrapped them up in tissue and paper, then bound them together in heavier paper, then bagged them for waterproofing and to ensure no movement. Then packed them in a Priority large cube box and used air pouches to keep everything centered and unmovable. (I upgraded to priority because a snowstorm prevented me from shipping on time)
Delivered 8 days ago. Today I got a message saying that despite there being no damage whatsoever to the outer box, this is what arrived:
I'm hard-pressed to see how this horrendous damage could have occurred to the tightly wrapped and padded contents without any damage whatsoever to the outer Priority mail box. They look like somebody sat on them or ripped them.
The message by the way is accusatory and suggests that the very prospect that the pieces too might have been miscounted now raises another specter in her mind about my honesty.
I'm being asked to state whether I "have any knowledge of what happened here."
Thoughts?
