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Cancelled orders and selling limits

I sold an item and the buyer asked to cancel the order saying they ordered by mistake. I agreed to cancel it. However, the total is still being counted as a sale toward my selling limits. Is this typical? I was under the assumption that if the transaction didn't take place that it would not be counted. Is there anything I can do about this? I wanted to sell one more item and it is now saying it would be over my limit.

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4 REPLIES 4

Cancelled orders and selling limits

yes, it does count against your limits...........

Message 2 of 5
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Cancelled orders and selling limits

You will have to wait it out or try calling CS to raise your limits.  Best regards

Message 3 of 5
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Cancelled orders and selling limits

You could call CS and hope that they will help with this.  Otherwise, your limits will re-set at the beginning of November (a new month).

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Cancelled orders and selling limits

You can ask for fewer restrictions to a new account every 30 days.

 

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