eBay

iamalwaysright · ‎04-04-2023

Within that 1 hour after purchasing when a buyer files a formal cancellation request with "wrong shipping address" as the option, ebay should allow the buyer to just enter a correct "new" shipping address right there on the spot. Doing so would then automatically change the address in the ebay managed payments page to what the buyer entered and then push this back into the awaiting shipments page for the seller.

This will make it more simple, quicker, and streamlined for the buyer so they don't have to go back to the seller's listing and repurchase and change their address there after waiting for the seller to accept their cancellation.

As I'm talking I'm even thinking that not limited to only 1 hour, ebay should just have a separate system like this to just allow the buyer to change their address at any time as long as the seller hasn't tagged the item as shipped. Just to note, uploading tracking tags the item as shipped.

Those who lie about being the wrong address would have to choose a different reason to file a cancellation request.

heckofagame · ‎04-04-2023

So, the buyer would pay for the item while providing the first address, then be allowed to change the shipping address? Sounds like a fraudsters dream.

albertabrightalberta · ‎04-04-2023

Are you sure that the "buyer" who wanted to change the address is the same ID as the actual buyer?

What happened is a common scam attempt whereby a scammer finds a recently sold item and wants the seller to ship to a different address. Too often, the seller doesn't verify that the person who requested the change isn't the buyer.

And when they ship to the new address (supplied by a scammer), the real buyer doesn't get the item, files INR and seller loses by refunding the buyer and sending a freebie to the scammer.

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"I can explain it to you, but I can't understand it for you."

chowpit36iw · ‎04-04-2023

So maybe a prompt during purchase that would pop up asking the buyer if their address is correct and would require a verification before completing the purchase.

iamalwaysright · ‎04-04-2023

@heckofagame wrote:
So, the buyer would pay for the item while providing the first address, then be allowed to change the shipping address? Sounds like a fraudsters dream.

How so? I probably didn't think it all the way through but how would that be any less safe than a buyer never had changed their original address? Both would require log ins and the same shipping address vetting process when they enter it.

And the new address will be shown in the ebay payment page since it passed the vetting process.

iamalwaysright · ‎04-04-2023

@albertabrightalberta wrote:
Are you sure that the "buyer" who wanted to change the address is the same ID as the actual buyer?

What happened is a common scam attempt whereby a scammer finds a recently sold item and wants the seller to ship to a different address. Too often, the seller doesn't verify that the person who requested the change isn't the buyer.

And when they ship to the new address (supplied by a scammer), the real buyer doesn't get the item, files INR and seller loses by refunding the buyer and sending a freebie to the scammer.

None of this is done through email. It's all after the buyer logs in. Similar to how a buyer has to log in to file a cancellation request.

soh.maryl · ‎04-04-2023

Sorry -- a "prompt during the purchase"?

Assuming that all eBay shoppers are at least 18 years of age, and that the buyer is given the opportunity to change the shipping address before paying, this seems ridiculous and needless.

If/when a buyer asks to change the shipping address, the seller needs to make it his responsibility to make sure it's actually the BUYER who's requesting this. And the correct action is to cancel the transaction, citing "problem with buyer's address" and then relist, cautioning the buyer that he needs to use the correct shipping address when buying and paying again.

ebooksdiva · ‎04-04-2023

@chowpit36iw wrote:
So maybe a prompt during purchase that would pop up asking the buyer if their address is correct and would require a verification before completing the purchase.

When a buyer makes a purchase, the buyer is shown their shipping address prior to completing a purchase. If the address is incorrect it can be changed before the purchase is made.
Many buyers are too quick to complete the purchase and don’t realize the wrong address until after the fact. There are legitimate buyers who miss that. Then there are the buyers who use that as an excuse to get out of the sale.

itscalledapostingid · ‎04-04-2023

Giving the buyer an expectation that they don't have to get it right the first time sets a dangerous precedent.

iamalwaysright · ‎04-04-2023

@soh.maryl wrote:
Sorry -- a "prompt during the purchase"?
Assuming that all eBay shoppers are at least 18 years of age, and that the buyer is given the opportunity to change the shipping address before paying, this seems ridiculous and needless.
I agree. A prompt isn't needed.

If/when a buyer asks to change the shipping address, the seller needs to make it his responsibility to make sure it's actually the BUYER who's requesting this. And the correct action is to cancel the transaction, citing "problem with buyer's address" and then relist, cautioning the buyer that he needs to use the correct shipping address when buying and paying again.
This is currently the system as it is now. My OP was suggesting it can just be streamlined and simplified, if the buyer did indeed enter the wrong address and still wanted the item. This also eliminates the seller having to guess if the buyer is a spoof or not. Through the ebay system all the buyer has to do is log in with their credentials which proves they are valid. Quicker and easier, and safer than the current method I think. Unless someone thought of some sort of flaw since I haven't thought this much through. I was just brainstorming.

pjcdn2005 · ‎04-04-2023

If the buyer was given the option of changing the address, how would the shipping amount paid work? I doubt that ebay would also have it set up so that if the shipping price was different, the buyer would be refunded or be billed more.

I've never had a buyer request a cancellation within one hour using that reason so unless it happens a lot, I can't imagine eBay wanting to take the time to set that up.

yuzuha · ‎04-04-2023

@pjcdn2005 wrote:
I've never had a buyer request a cancellation within one hour using that reason so unless it happens a lot, I can't imagine eBay wanting to take the time to set that up.

I've had it happen maybe three times ever. In each and every case, the buyer contacted me immediately, I canceled the sale and relisted the item, and they repurchased it with the correct address. It's certainly not a common issue.

inhawaii · ‎04-04-2023

I don't think the buyer changing the shipping address after the purchase is not a good idea.

Between the time you sell the item and the time you ship the item, how do you know if the buyer changed the shipping address?

Do you have to keep checking to see of the buyer changed the shipping address?

What if you already printed out a shipping label?

What if the buyer changes the shipping address 10 seconds before you mail the item?

It just wont work in my opinion.

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iamalwaysright · ‎04-04-2023

@inhawaii wrote:
I don't think the buyer changing the shipping address after the purchase is not a good idea.
Between the time you sell the item and the time you ship the item, how do you know if the buyer changed the shipping address?
You don't. It's irrelevant since the address change could only be made when your item is marked as unshipped.
Do you have to keep checking to see of the buyer changed the shipping address?
No. Irrelevant
What if you already printed out a shipping label?
Then it would be marked as shipped and thus impossible for buyer to file a change, exactly like how they would be unable to file for a cancellation request.
What if the buyer changes the shipping address 10 seconds before you mail the item?
10 seconds before you create a label, or before you mail? If label, then your address on the label would have changed automatically since the payment page changed too 10 seconds before. If before you mail, then you'd have already marked it as shipped and changing it would be impossible.
It just wont work in my opinion.
After answering your last question, I realized something that wouldn't make this work and be too chaotic. I forgot about the sellers who don't use online label services that automatically import addresses and upload tracking. Like the ones who buy postage at the PO counters. They'd be in trouble if the seller didn't mark it as shipped when they left the house to go to PO and the buyer changed the address between that time and when the seller purchased the label at the counter.
Oh well, it was just a thought.

iamalwaysright · ‎04-04-2023

@yuzuha wrote:
@pjcdn2005 wrote:
I've never had a buyer request a cancellation within one hour using that reason so unless it happens a lot, I can't imagine eBay wanting to take the time to set that up.
I've had it happen maybe three times ever. In each and every case, the buyer contacted me immediately, I canceled the sale and relisted the item, and they repurchased it with the correct address. It's certainly not a common issue.

I get it about a 2-3 times a month.