Cancellations - eBay should alter how they handle them

[conanfan111]

Just had a customer request a cancellation. Of course I did (as it only hurts sellers if we don't), but sellers get nothing from eBay when this happens.  It would be great if eBay would promote the item for free or something as compensation for losing a sale.
Many collectible items are time-sensitive and when we lose a week in selling them, sellers potentially lose financially while eBay and the buyer lose nothing.
Free promotion of the relisted item was one compensation I thought of, are there any others?

[a_c_green]

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@mr_lincoln wrote:

-Sellers have a block setting for Buyers who have 2 or more Cancellation requests in 12 months.  Sellers can increase the 2 value to higher numbers if they want.

-Similarly, for Bid retractions, a block setting for Sellers to block Buyers with 2 or more bid retractions in the last 12 months.  Sellers can increase the 2 value to higher numbers if they want.

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The Bid Retractions block idea has been floated more than once in the past, by Yrs Truly in the then-Weekly Chat as well as by others at various times, and there was general agreement in the Chat (including by eBay contacts) that this was a good idea to try, so of course nothing came of it. 🙄

At minimum, they would need to locate someone who was good at coding and could understand the workings of the existing code before venturing in to add the new feature. I imagine the number of links into existing code that this new block would require is probably on the scary high side, and given the age of the existing code, it's probably a deterrent to even attempting it. A Cancellation ban would be similarly complex.

Understand that I am not arguing against either one; I think they're both fine ideas, but eBay is not very receptive to user requests in general, and the amount of work required to add either of these is probably too expensive for anyone to want to authorize. I would love to be proven wrong, of course... really.

[mr_lincoln]

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@a_c_green wrote:

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@mr_lincoln wrote:

-Sellers have a block setting for Buyers who have 2 or more Cancellation requests in 12 months.  Sellers can increase the 2 value to higher numbers if they want.

-Similarly, for Bid retractions, a block setting for Sellers to block Buyers with 2 or more bid retractions in the last 12 months.  Sellers can increase the 2 value to higher numbers if they want.

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The Bid Retractions block idea has been floated more than once in the past, by Yrs Truly in the then-Weekly Chat as well as by others at various times, and there was general agreement in the Chat (including by eBay contacts) that this was a good idea to try, so of course nothing came of it. 🙄

At minimum, they would need to locate someone who was good at coding and could understand the workings of the existing code before venturing in to add the new feature. I imagine the number of links into existing code that this new block would require is probably on the scary high side, and given the age of the existing code, it's probably a deterrent to even attempting it. A Cancellation ban would be similarly complex.

Understand that I am not arguing against either one; I think they're both fine ideas, but eBay is not very receptive to user requests in general, and the amount of work required to add either of these is probably too expensive for anyone to want to authorize. I would love to be proven wrong, of course... really.

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@a_c_green 

Yes, blocks for Bid retractions has been discussed with eBay before and will continue to be discussed and hopefully someday they will act.  eBay ALREADY keeps track of Bid tractions on the Feedback history, the info is right that.  They also keep track of Unpaid items, they can just as easily keep track of cancellation requests ... they probably already do but just haven't taken action.

They keep track of late shipping defects, OOS cancellations by Sellers, and on and on.  They keep track of more than many people realize, it is what they do.  It would be what I would do if I owned the site.  How and when they act on all that info of course is the 64 million dollar question ...