Cancel an Order

[systemdecor]

Quick questions about canceling an order from a buyer. The buyer bought an item yesterday from me and decided to cancel the order this morning.

When I try to cancel the order this morning, it would not let me cancel the order. It asks me to add a credit card. Why would I need to add a credit card when the money should come from the buyer???

But the money that the buyer paid yesterday is still showing "Processing". Does that mean when the money is released, I can cancel the order and the buyer will get the refund?

I have been selling on ebay for about 8 years now and have never seen this before. It use to be so easy to cancel and order with a click of a button, now things are getting more difficult to cancel and order. Bad experience for the buyers and sellers.

Thanks for any advice!

[espresso_warehouse]

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@mam98031 wrote:

@espresso_warehouse 

I'm not being condescending either.  But it does seem as if you are spinning things in an effort to create conflict where none is needed.

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I had direct experience with what the subject of this post. That's why I responded to the post. It's the entire reason I came back to this forum 🤣

You spent hours trying to claim it wasn't possible and dismissing what I had stated. Doesn't seem to have much to do with helping the OP at all.

I really don't want to keep fighting about this. Your store is not relevant.

[mam98031]

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@espresso_warehouse wrote:

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@mam98031 wrote:

@espresso_warehouse 

I'm not being condescending either.  But it does seem as if you are spinning things in an effort to create conflict where none is needed.

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I had direct experience with what the subject of this post. That's why I responded to the post. It's the entire reason I came back to this forum 🤣

You spent hours trying to claim it wasn't possible and dismissing what I had stated. Doesn't seem to have much to do with helping the OP at all.

I really don't want to keep fighting about this. Your store is not relevant.

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Clearly you missed reading Post # 14.

I never brought my store into the conversation.

[espresso_warehouse]

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@mam98031 wrote:

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Clearly you missed reading Post # 14.

I never brought my store into the conversation.

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Look. I've had this thing happen and if you want me to cancel my most recent sale just so I can post the screenshots here maybe I should just do it and be done with this platform.

I'm sure it would bring cheer to the cheer. I don't understand why all the negativity. I came here to confirm what the OP stated in face of others attempting to discredit.

[mam98031]

@espresso_warehouse 

I have no idea why, but clearly you have decided to either be obtuse or not go back and read post # 14, so let me help you out.

You aren't wrong.  Through our back and forth I had not taken into consideration that both you and the OP are Casual Sellers.  As I previously explained if you don't have the sales history to support that there would be funds to cover everything in a couple of days or so, they will look to your back up funding source or your Checking account for funding.  That seems to be what is happening to the OP and likely what happened to you in the past.

This would change as you build up a sales history.

[espresso_warehouse]

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@mam98031 wrote:

@espresso_warehouse 

I have no idea why, but clearly you have decided to either be obtuse or not go back and read post # 14, so let me help you out.

You aren't wrong.  Through our back and forth I had not taken into consideration that both you and the OP are Casual Sellers.  As I previously explained if you don't have the sales history to support that there would be funds to cover everything in a couple of days or so, they will look to your back up funding source or your Checking account for funding.  That seems to be what is happening to the OP and likely what happened to you in the past.

This would change as you build up a sales history.

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My sales history is fine. It has nothing to do with that and calling me names is just more of the same from you.

How do they hit you with the 30 cents exactly, do they pull it from your bank account? That's the part you seem hung up on.

[mam98031]

@espresso_warehouse 

Huh, what, where???  I NEVER called you any "name".  Not my style.  You will find no posting of mine anywhere that calls anyone a name.  

Again you are correct there is nothing wrong with your Sales History NOR did I say there was.

I don't know are you just looking for reasons to create a conflict??  

The policy for holding funds on New Sellers and sellers returning after 90+ days away has certain requirements to qualify for the policy and to get out of having the policy apply to any given seller.

As does the policy of allowing a seller to have a negative Available balance.  For sellers that has a consistent selling history that shows them you will are likely to have sales within a couple days, then they are going to be fine with you having a negative balance in your Available funds.  But if you don't have that time of sales history they won't.  And you currently do not have enough recent sales to accomplish this.  You will, you just don't right now.

[espresso_warehouse]

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@mam98031 wrote:

@espresso_warehouse 

Huh, what, where???  I NEVER called you any "name".  Not my style.  You will find no posting of mine anywhere that calls anyone a name.  

Again you are correct there is nothing wrong with your Sales History NOR did I say there was.

I don't know are you just looking for reasons to create a conflict??  

The policy for holding funds on New Sellers and sellers returning after 90+ days away has certain requirements to qualify for the policy and to get out of having the policy apply to any given seller.

As does the policy of allowing a seller to have a negative Available balance.  For sellers that has a consistent selling history that shows them you will are likely to have sales within a couple days, then they are going to be fine with you having a negative balance in your Available funds.  But if you don't have that time of sales history they won't.  And you currently do not have enough recent sales to accomplish this.  You will, you just don't right now.

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I see. Thanks for answering that. It's BLEEPINGing 30 cents. That's the part which gets me. Ask me for the card after, don't hold a cancellation hostage. It's so trifling.

I should also add they don't just say they need 30 cents. It's more of a threat about 'not having enough money'. Which, depending on your situation might feel insulting or ridiculous or both.

[mam98031]

Again, it is short lived on cancellations that the buyer requests as the fee is going away.  So just make it through the next 8 days and this problem goes away.  It really isn't worth all this upset for such a short period of time.  

The bots don't evaluate the amount owed, only that there is an amount owed.  Ebay has a right to be paid too.  You may not like it, but we agree to it, so it is just something we all deal with.

Once you get a few more sales this too will help you on any future refund.

[pjcdn2005]

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@mam98031 wrote:

Again, it is short lived on cancellations that the buyer requests as the fee is going away.  So just make it through the next 8 days and this problem goes away.  It really isn't worth all this upset for such a short period of time.  

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Apparently the fee is only going to be credited for official user requested cancellations which have to be done within one hour of purchase.  I can’t do a screen shot right now but Tyler confirmed this in post 3&4 in the following thread.

https://community.ebay.ca/t5/2022-Winter-Seller-Update/Question-thread-Running-your-Business/m-p/474...

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[espresso_warehouse]

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@pjcdn2005 wrote:

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@mam98031 wrote:

Again, it is short lived on cancellations that the buyer requests as the fee is going away.  So just make it through the next 8 days and this problem goes away.  It really isn't worth all this upset for such a short period of time.  

———————-      

Apparently the fee is only going to be credited for official user requested cancellations which have to be done within one hour of purchase.  I can’t do a screen shot right now but Tyler confirmed this in post 3&4 in the following thread.

https://community.ebay.ca/t5/2022-Winter-Seller-Update/Question-thread-Running-your-Business/m-p/474...

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This doesn't surprise me at all. 30 cents isn't enough for me to get overly wound up about it, but the poor way this is being handled is indicative of a set of larger problems.

[mam98031]

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@pjcdn2005 wrote:

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@mam98031 wrote:

Again, it is short lived on cancellations that the buyer requests as the fee is going away.  So just make it through the next 8 days and this problem goes away.  It really isn't worth all this upset for such a short period of time.  

———————-      

Apparently the fee is only going to be credited for official user requested cancellations which have to be done within one hour of purchase.  I can’t do a screen shot right now but Tyler confirmed this in post 3&4 in the following thread.

https://community.ebay.ca/t5/2022-Winter-Seller-Update/Question-thread-Running-your-Business/m-p/474...

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Yes, thank you.  I should have been clearer on that.  Thank you for making it very clear what the policy is.  

[brandsonhands]

I`ve heard about this 3-4 months ago (before Christmas) that they are not going to charge sellers that 30c fee, but it is April, and they still doing it. 

[mam98031]

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@brandsonhands wrote:

I`ve heard about this 3-4 months ago (before Christmas) that they are not going to charge sellers that 30c fee, but it is April, and they still doing it. 

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@brandsonhands 

This is a new policy that just started and it isn't that they are not going to charge the sellers the 30 cent fees, it is that they will refund it on some orders that end up cancelled.

The policy for refunding the 30 cent fees are ONLY for orders that a buyer formally notifies the seller within the FIRST hour after purchase that they want to cancel the transaction.  There is a formal way in which buyers can do this.  It is this type of cancellation ONLY that Ebay allows the 30cent refund.

If you buyer notifies you at some other point via email that they want to cancel the order, that does not currently count.  Many of us are lobbying Ebay to change this.  It is our hope they will soon.

[brandsonhands]

So, it is not an improvement in policy at all, as the sellers still get this fee if a buyer request a cancelation 1 hour 1 minute after the sale or provide an address, which can`t be used for safe delivery. Why even talk about 30c if nothing will change in 99.9% cases and sellers still have to take the loss? 

[6979kenneth]

It has NOTHING to do with a lack of funds as some posters are assuming, and it has NOTHING to do with with it being a large versus small refund.  It MIGHT not even have anything to do with eBay wanting your $0.30 (well, they want that too, but not foremost).  They just want your credit card info as another layer of information and financial data collection.

This is why it appears that way to me.  Today, a buyer requested a refund due to that buyer making a mistake (not me, the seller).  The sale was listed as local pickup only; no shipping offered.  Yet the seller assumed I was going to ship the item for free.  In a way, it is eBay's fault too:  they word a local pickup as "free" local sale.  That is ambiguous and weirdly phrased enough to confuse some buyers.  Intentionally?

Regardless, the sale was only $30.  That's not a high-dollar sale:  an incorrect assumed stipulation some posts stated.

Secondly, I have over $130 in funds still on hold in my eBay account:  enough to cover the refund plus the $0.30 petty fee (a fee I was clueless as to why my credit card was charged until I read these posts).   Yet, they still required a credit card in file before they would process the refund.  So again, the posts that assumed they only require a credit card if insufficient funds are acailabke is incorrect.

They do indeed require it AND tske the $0.30 from it and not from the overabundance of funds on the sellers account at tge time of the refund.   Oh, and they FALSELY display the $0.30 added to the "refund amount", thus further laundering [disguising] the fact that we've been hit with that extra fee.  That act reinforces the likelihood they themselves know they are being petty ... if they believed their own P.R. excuses they wouldn't try to obscure their actions.

Thirdly, they already have my bank account info.  Crazily,  one side of eBay's mouth says they need a bank account not a credit card to open your seller account -- but then the other side says they need a credit card account to process a refund.

So, YES they require a credit card on file before they will let you initiate a refund (again crazily,  they won't do it via PayPal either, although they accept it for purchases).

All this tells me it has nothing to do with the size of the transaction, neither the amount of funds you already have available in your account to more than cover the refund, nor the fact that they already have your bank account [and refuse to let you use PayPal].  It has everything to do with their desire to gather several layers of data collection on those who use eBay.

To add further insult, they are dinking me a $0.30 fee for an error the buyer AND eBay's descriptors made.  I did nothing wrong, yet I'm the one they charge.  There is no legitimate justification for punishing me for their errors.  Theirs is a culture of punishing the very ones who are giving them business.

I'll be chatting with an eBay agent tomorrow and request they refund me the $0.30, and instead bill the buyer and themselves $0.15 each for THEIR error.

If they refuse, it's likely I will cancel the eight remaining items I have listed for selling, and just go back to using C'sList or something similar.  If I do keep selling,  I sure won't be refunding buyers again because of mistakes they've made -- unless they first send me $0.30.  Isn't it shameful how adversarial eBay's policies make the selling environment?