Can we edit a reply to feedback?

[boutique_369]

A buyer left me a bad feedback that was  undeserved & I left a knee jerk reply that I would like to now change or update. My father and also a close friend just passed away & I think I let the stress of my current situation spill over into my business. Is it possible to edit it? I having a hard time finding the feedback dashboard thing. Yes, I'm sort of a newish seller. Trying to be a power seller but have a lot to learn still. Thanks in advance for any help.

[inhawaii]

Just my opinion.

Ebay will usually NOT remove a knee-jerk reply like that, but you called the buyer s stripper.

They just might remove it for that reason.

Good luck!

[boutique_369]

I didn’t say it as in insult just a fact. She is a “dancer”. She posts videos and pics of herself. Actually I was being polite for what she was really doing.  They don’t let people edit or tweet? That surprises me. I thought they realized people often say things they later realize were not the best words. I wish I could go on vacation mode. Would have been better.

[boutique_369]

Sorry typos. I meant tweak. 

[randallmorefield]

RIDICULOUS<<

[albertabrightalberta]

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@boutique_369 wrote:

 They don’t let people edit or tweet? That surprises me. I thought they realized people often say things they later realize were not the best words. 

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NEVER respond to feedback when you're emotional. That response could hurt your reputation as a seller. 

[pburn]

Wow. I'd say that reply is way past "knee jerk."

[albertabrightalberta]

Yikes @boutique_369 ! 

If this were the first time you left a "knee jerk" reply to what appears to be honest feedback, the recent losses might be a fair excuse. But it's not the first time!  

It sounds like buyers are berated and threatened when they contact you about problems. Instead of going off the rails, you need to simply reply with "return for refund." It's a lot more professional and had you done that with your buyers, I don't think they would have reacted and left the feedbacks they left. 

You say you're "trying to be a power seller" but that won't happen by calling one buyer a "Karen" and ridiculing that other as a "stripper." Then, to "justify" it, you say you were being "polite" calling her a stripper.

You also say you want your buyers to be happy so they shouldn't worry. But when they have a problem, you get nasty. 

[mcdonal-927]

I'm trying to find the polite part you are referring to, somehow it escapes me.   While I am very sorry for your recent losses of loved ones and you have my most sincere sympathies, looking at the other reply to negative feedback you left, I would say you need to not reply to negative feedback at all.  I do hope eBay will remove that reply, it was nasty.

[downunder-61]

I am surprised the buyer has not reported it already, I sure would have.

[iamalwaysright]

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@boutique_369 wrote:

I didn’t say it as in insult just a fact. She is a “dancer”. She posts videos and pics of herself. Actually I was being polite for what she was really doing.  

Hahahaha. You are standing by your words that you didn't insult her? The facts you mention didn't have to be delivered in your insulting way. You called her a stripper, and pointed out she was XXXL when you could have just said you saw online videos of her wearing the clothing and the fit was too small for her. Despite if her abusiveness was valid or not, your reply was meant to shame her and it did just that.

They don’t let people edit or tweet? That surprises me.

No, ebay doesn't let you edit or tweak any feedback at will. It doesn't work that way. Ebay isn't your parent so they don't need to give you second chances on this. Why does that surprise you?

I thought they realized people often say things they later realize were not the best words.

If this was true, then every seller reply to a feedback on ebay would be as inappropriate as yours. But they aren't, just the ones from sellers who haven't figured out how to write a good reply. I actually know a way you can get that reply removed, but I don't think I will disclose that as I think that reply should remain. Just take it as a hard lesson, best you learn it now so you'll either learn to write better replies at first crack or decide to not reply to your feedbacks at all (given the tone of your other reply too). Good luck to you.

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[boutique_369]

I’m not standing by my words that’s nonsense. I was explaining. There were many messages before my reply that you did not see . A problem vintage sellers have is performers using our clothing for photos then returning them it’s a big issue. She made outright false claims about the item I sent so I could tell it was fishy return. I told her I’d happily take it back as long as it wasn’t used. Her behavior in the messages was terrible.  I find it funny that you guys totally ignore my positive feedback . I’ve only had 2 issues and the first one was not berated in any way. She kept trying to get discounts after I gave her 2. She loved her painting and wanted to keep it. I had to tell her to stop. she implied she would leave bad feedback if I didn’t. And she did. 

You do realize there are people in this world with mental illness who do harass sellers right? We all come across them. I just don’t know how to handle it. I do believe stress is part of the reason. 
im not interested in telling my personal business but ever since COVID started and I got sick I lost my grandparents and my home of 15 years and now my dad. That’s why I started selling here.

The other part of it is I am new to selling here and admit I don’t know what I’m doing yet. I get upset when people try scamming me. That’s not a crime.
But that’s why I ask questions. Sadly I can see this is not a forum for learning or support.

I really don’t see how your snarky comments are any better than mine. At least I admit I’m trying to learn.

I doubt I’ll ever bother asking questions here again. 

[djvp53]

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@boutique_369 wrote:

I find it funny that you guys totally ignore my positive feedback . I’ve only had 2 issues and the first one was not berated in any way. She kept trying to get discounts after I gave her 2. She loved her painting and wanted to keep it. I had to tell her to stop. she implied she would leave bad feedback if I didn’t. And she did. 

That is feedback extortion. You could have reported that to eBay and they would remove it. Ironically for you, if they removed it now, the only thing that would remain would be your response, which makes you look bad. It's a bit like the Streisand Effect. There was a professional way to deal with the bad feedback and yours wasn't it.

@boutique_369 wrote:

The other part of it is I am new to selling here and admit I don’t know what I’m doing yet. I get upset when people try scamming me. That’s not a crime.
But that’s why I ask questions. Sadly I can see this is not a forum for learning or support.

I understand you are going through a hard time but many of the posters on this board are experienced and they are trying to give you good advice. I know I have learned a lot in my short time on eBay from these boards. They are giving you the support you need even if it isn't what you want to hear.

The way you handle scammers reflects on you. Good luck.

[boutique_369]

But everyone is not the same. Everyone has their weak points and issues. And I am certainly not the only one who takes it personally or too personally when strangers attack them.

there are plenty of other people. It’s not the advice I have a problem with here it’s the rudeness that’s behind it. If you can handle it with grace then you’re a be

[mtgraves7984]

The short answer is... No do-overs.