10-21-2022 09:40 AM
I can't post a tracking number on the page provided. I can input the number and the shipper but when I click on save it does nothing. The page seems to look a bit different than it had a week or so ago.
Also, if I try to log out from that page the drop down does not happen. It is like the page and/or links are dead. All the other pages work as usual.
Is it just me or . . .
10-21-2022 09:45 AM
Where are you doing it from?
Here: https://www.ebay.com/sh/ord/?filter=status:AWAITING_SHIPMENT
or
Here: https://www.ebay.com/ship/lmng/labels-history/seller-hub
10-21-2022 09:53 AM
Neither of those. I'm doing what I have always done.
I go to the "My eBay Selling Overview" where it lists my sold item(s) under the words "Ship It". I click on the down arrow and click on "Add Tracking Number".
10-21-2022 10:00 AM
I think it's glitchy right now. This is what I got...
10-21-2022 10:03 AM
I am having the same problem for the past two days!
10-21-2022 10:33 AM
OK, so it isn't just me. Is there a way to let eBay know?
10-21-2022 12:58 PM
Hey devon@ebay elizabeth@ebay kyle@ebay - can you guys jump on all these threads and also post something on the pinned tech board post?
https://community.ebay.com/t5/Shipping/unable-to-save-tracking-number/m-p/33304711#M429517
https://community.ebay.com/t5/Shipping/Is-something-wrong-with-eBay-I-can-t-load-a-tracking-number/m...
https://community.ebay.com/t5/Shipping/entering-tracking-information-as-a-seller/m-p/33302297#M42941...
https://community.ebay.com/t5/Shipping/Won-t-let-me-enter-tracking-information/m-p/33303243#M429455
10-21-2022 01:45 PM - edited 10-21-2022 01:50 PM
@wastingtime101 wrote:
Hey devon@ebay elizabeth@ebay kyle@ebay - can you guys jump on all these threads and also post something on the pinned tech board post?
https://community.ebay.com/t5/Shipping/unable-to-save-tracking-number/m-p/33304711#M429517
https://community.ebay.com/t5/Shipping/Is-something-wrong-with-eBay-I-can-t-load-a-tracking-number/m...
https://community.ebay.com/t5/Shipping/entering-tracking-information-as-a-seller/m-p/33302297#M42941...
https://community.ebay.com/t5/Shipping/Won-t-let-me-enter-tracking-information/m-p/33303243#M429455
Hey @wastingtime101! Thank you for sharing all of the threads and I am working on updating the tech board now. Any sellers that are running into this issue can reach out to customer support here and let them know you are experiencing ALERT14215.
Edit: The tech board has been updated to included this latest issue here.
10-21-2022 05:35 PM
I was just now able to post up tracking number and save it. Thanks to whomever . . .