Can someone @ eBay please clarify WHY we are losing from the 200 FREE listings when Auctions renew?

[prettywoman-2012]

Hi anyone reading this as an eBay employee: Can you please clarify for those of us who have received a promo of 200 FREE listings why the automatically renewing listings are being taken out of the 200 FREE listings promos, despite the fact that these Auction style listings have a check-box and a text that reassures us the listing will be renewed 8 times for FREE? 

I was glad to have received this promo and was intending to add a few new items, but now I am not sure it is a good idea. In the past, the Auction style listings renewed automatically when the box was checked, and never took away any of the 50 FREE listings we all get. 

As you see from other threads on this board, some sellers contacted CS just to be told that they are wrong about their expectation for those Auction listings being FREE renewals. 

I currently have 234 active listings but after renewing a few last night, I am already at 150+ FREE listings being gone - poof (I did not renew that many). 

I look forward to hearing from you. 

PW

[nc-daydreamer]

Did you not read the fine print? Usually listing offers are for NEW FROM SCRATCH listings only - renewed listings have never counted that I am aware of.

[mcdougle4248]

You need to tag one of the blues for best results.

@Anonymous   would you please help the OP

[inhawaii]

When a listing renews, that counts as 1 listing. Where would you like them to take it from?

[coolections]

They where originally free, they are still free. The only difference you can now list different items instead of just automatically relisting the same ones free.

[mcdougle4248]

@inhawaii 

I think the OP is talking about auctions that are supposed to relist 8 times free when you check the box  on the listing form.

[inhawaii]

Thanks!  I have never seen that. 

[majik1914]

Same here, this has never happened to me before. Relist all the time, but now when it was relisted it ate 8 free listings, and any that had 2, 3, or 4 etc those counted and were deleted as well...ate mine up fast.  Unchecking all now, it will go around and eat the rest if not unchecked...I give up.

[weethings]

I am having the same problem with my automatic relist AUCTIONS.

I've written to ebay CS but they reply that automatic relist count--citing the GTC info.  I keep telling them the listings are AUCTIONS!

I even sent them the link to the help page that explains

"We charge an insertion fee (or count it as a zero insertion fee listing) for the original auction-style listing. Automatic relists are free for all non-business sellers except for listings in the eBay Vehicles categories. "

BUT SO far no help!

If they count each week---they will use up those 200 free very quickly.  They were suppose to renew until later in the month since I started them in Feb.

I just spent time removing the automatic relisting for today's auctions.  I listed some as fixed price.   No point in using a listing for just a week auction!

[prettywoman-2012]

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@mcdougle4248 wrote:

@inhawaii 

I think the OP is talking about auctions that are supposed to relist 8 times free when you check the box  on the listing form.

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Yes, that is precisely what I am talking about, thanks for getting it! 

Stay safe

PW🐿

[prettywoman-2012]

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@nc-daydreamer wrote:

Did you not read the fine print? Usually listing offers are for NEW FROM SCRATCH listings only - renewed listings have never counted that I am aware of.

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Sorry, my question has nothing to do with the fine print. Please read again. Thanks! 

PW🐿

[prettywoman-2012]

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@inhawaii wrote:

Thanks!  I have never seen that. 

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You need to grow a pair of eyes like mine...hint: side vision! We squirrels are equipped with that, naturally. 

Are there squirrels in Hawaii? If not, you could be the first one, with proper practice! Less effort than becoming a Jedi.

PW🐿

[coolections]

It has EVERYTHING to do with the fine print. Anytime You see a special READ IT. Like I mentioned before, thank Ebay for the charity of 200 FREE listings and stop complaining about free stuff.

[mcdougle4248]

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@coolections wrote:
It has EVERYTHING to do with the fine print. Anytime You see a special READ IT. Like I mentioned before, thank Ebay for the charity of 200 FREE listings and stop complaining about free stuff.

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FYI

[bar-29368]

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@nc-daydreamer wrote:

Did you not read the fine print? Usually listing offers are for NEW FROM SCRATCH listings only - renewed listings have never counted that I am aware of.

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If that were true then these RELISTS should NOT be coming off the promotional tally anyway, no?