Sold a charger for a kids ride on toy. The item was tested and working. The buyer admitted that their existing battery and charger were not working. I offered to help them, and advised a battery purchase (I don't sell those) but they only wanted to test the one battery they had, and said directly and specifically just that in an eBay message. They bought my working charger and then wanted to return it. They even expressly mentioned that the green and amber charging lights were doing the correct codes when I inquired. Working, period. They were reminded of the four places that my listing expressly states that I don't take returns. They filed a defect return, got approved, and sent back their crusty gross dead charger with soda spilled in it , brittle weathered cord left outside, sun damaged, with our item number sticker picked off the other one and put on this one. I called ebay and asked for an appeal and defect removal. An agent from appeals wrote later today "Monica" that the refund was owed to the buyer because the tracking said the return item was delivered. I never disputed that a package came, only that the item wasn't the one we sent out. They also said I should comment on the feedback, and that they can't remove it. I didn't need a feedback removed. It was a seller defect I asked about removing. So this time I tried to call, instead it said calls not available. Instead it let me use chat. Great, so I reiterated this all to them. Was told the case is closed. That they would "cascade it" to the other department, whatever that means, then disconnected the chat. It also said a copy would be emailed, at the bottom of the chat window, and that never happened.
People can not get away with fake return requests, and out right fraud.
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
