Can a customer file a INAD because if a item specific is wrong?

[inhawaii]

Can a customer file a INAD because if a item specific is wrong?

If so, do you think we will be seeing this happen more and more?

[dhbookds]

yes

[mtgraves7984]

I have seen that. But it's always been around... I can't expect it'll be 'more and more'. Your first? Sorry...

[inhawaii]

Many of my items i can't find the exact match so i just use something close.  That may come back to bite me later. 

[ittybitnot]

Can a customer file a INAD because if a item specific is wrong?

A buyer can file a not as described claim for any item even if it is described correctly.   Once they select that reason from the dropdown menu in a return request, it does not matter if your item is described correctly or not.  So I would imagine correct item specifics (or not) would  no bearing on the issue as to whether a claim can be filed. 

Now when eBay starts adding them for you as they do with those "catalog descriptions" , they still make the seller responsible...LOL... for the "seller is responsible for the information" even if ebay sticks in in there and it is wrong. 

[zamo-zuan]

They can file an INAD for any reason they want. 

They don't even need to give a reason.

Awhile back Trinton clarified on a topic awhile back, IIRC, the purchase was for a jacket and it was listed as "Broken Zipper" in the IS. The customer considered it INAD because of the broken zipper.

According to eBay using this case as an example, just because they said the reason was "Broken zipper", even if that statement is not true, and even if it was listed in IS, the INAD is still accepted. Because the customer claimed it was INAD, and we can't assume the reason they mentioned in the statement is the only reason for them to claim NAD. 

So it really doesn't matter if the item specific was wrong or right. Because even if it was right, it wouldn't make a difference.

I honestly don't think this system makes sense at all. But the truth is, this makes giving a reason almost meaningless. Because no matter what the reason is, the customer can file the INAD, it will be accepted/forced through, and it will be on the record of the sellers service metrics. Period. 

Separately, eBay might protection you sometimes if you can prove the customer is abusing the system, and you can report them. But that will not change the fact that the customer still got his return, and the INAD was filed and went through. And the best you can get in that case is a 50% refund plus the shipping voucher.

[golfingaddict]

You know  that a buyer can open a INAD claim if the item is EXACTLY what is described in the listing.

It doesn't matter what is said in the description or the item specifics.  They can all be correct and the buyer can still file INAD

I've had an INAD opened for  "I ordered a size XL and you sent an XL"

And I ordered black but you sent white (looking at the listing I only sold white)

And "it was smaller than I thought"  "it was bigger than I thought"  INAD

And the classic, these don't fit like my old ones, they must be defective or knock offs.  

I put lots of IS in the listing in hopes it will slow down INADs but nothing will prevent them.  

[buyselljack2016]

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@inhawaii wrote:

Can a customer file a INAD because if a item specific is wrong?

If so, do you think we will be seeing this happen more and more?

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Yes, everything must agree, and be correct.

Yes, because there will be more instances where the item specifics are incorrect.

[inhawaii]

I guess i worded that wrong.  I know buyers can file a INAD for just about any reason under the sun (right or wrong).

What i meant was, with the implementation of all these item specifics, there's more room for error ... and i guess that means more INADs?

[fern*wood]

I had an INAD return for a listing of 2 skeins of yarn because she needed six skeins to complete her pattern.   I guess I should have known that.

[aldente28]

I don't understand the question.

INAD's can't be questioned. Buyers don't have to justify them. They open a claim, and that sets in motion the process. They aren't conditional on anything. There is no "review" process where the voracity of the claim is evaluated.

Am I right?

[onlinecentral]

In response to message 9.
The consensus on these discussion boards is that the buyers do not read the descriptions.
Therefore, they probably do not read the item specifics.
I do not foresee any increase in INAD's because of an increase in item specifics.

[bigdeals.etc]

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@inhawaii wrote:

I guess i worded that wrong.  I know buyers can file a INAD for just about any reason under the sun (right or wrong).

What i meant was, with the implementation of all these item specifics, there's more room for error ... and i guess that means more INADs?

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Are these increased item specifics required? If so, yea I guess in theory it will result in more SNADs because just as with anything... the more info you put out there, the higher chance someone is going to disagree with it. And item specifics also fall into this idea.

It’s like with what I say about cars... the more options a car has, the more likely things will break down. That’s why in some listings I only use the item specifics that’s required and forego the rest.

[gwzcomps]

I still won't use the catalog and I still won't supply an IS if I don't think it is right.  If eBay wants to lose out on fees by playing stupid games I guess that is their prerogative.

That is just my opinion though.

[lightlily_arts]

Whenever a buyer opens a claim for not as described eBay doesn't care if it's true or not.  Everything could be 100% correct in the listing, and eBay will still allow the buyer to get a refund.  The return system supports the buyer not the seller. All you can do is take the return, and attempt an appeal after refunding.  Report the buyer for abusing the MBG and block them from purchasing again.