Can I deny a cancellation request if my listing is accurate and buyer was careless

[peterdickerman]

Hi - I just sold an Hermes watch to a buyer. The buyer selected the Buy It Now option. The watch was listed at $2,500.00 with free shipping, authenticity guarantee, and no returns.

Immediately after sale went through, the buyer asked how the watch syncs to her Apple Watch. There was no indication or mention at all about Apple Watches in the listing. 

In other words, they bought a 100% accurate listing - Hermes watch - and now want to cancel because they “thought they were buying an Apple Watch.”

I paid for advertising so I stand to lose over $50 because the buyer was careless.

Do I stand a chance winning this case if I refuse cancellation? The watch has already been authenticated by eBay (when I bought it) and will be authenticated again before it reaches the buyer. In other words - I have done nothing wrong and I shouldn’t have to pay a significant fee because the buyer can’t read.

[ittybitnot]

and then the buyer cancels, does that promotion fee not get refunded?

@mamacassidy 

That would be the case unless the seller used a "Pay Per Click" promotion.  They pay money every time someone clicks on the listing.  It doesn't matter if it sells or not, the seller owes for the number of clicks, and those are not refunded.  We don't know if the seller used a general promotion or a pay per click. 

[gator08041971]

I have to agree with many of the others.

With $2500 at risk, I wouldn't even think about it.  Cancel and unfortunately, you eat part of the fees as you said.  But losing 50 is far better than 2500 and the item.

It still sucks, but again, losing 2500 would suck a hell of a lot more.

[gurlcat]

---

@ittybitnot wrote:

@peterdickerman 

You can cancel if you have not shipped.  I am concerned that you appear to be  "return seller", and you will treated like a "new" seller subject to payment holds.  Generally, what that means is you better have an extra $2500+  sitting around or a credit card to take the hit for the refund.  eBay will not allow you to use "held" funds to refund a buyer even if those funds are from the sale from the same buyer and same item.   When you "cancel",  a refund is included automatically in that action. You are expected to front your own money for the refund and collect the held eBay money when the hold expires (typically a month).  

---

Oh no.  That is beyond messed up. WHY don't they allow the refund to come from the exact transaction?? 

@peterdickerman  Did you see this very big awful reply^ and have you tried yet to cancel/refund this sale?

[slati_2013]

For me the best cancellation request are items that I have not yet shipped. I don't even think about it. I cancel. Especially a very expensive item. If you ship, the odds greatly increase that not only will you have to refund the buyer, the buyer will also get to keep the watch. 

[albertabrightalberta]

---

@buyselljack2016 wrote:

As a general statement.................Returning a watch that goes through eBay authentication as INAD should not be possible.

---

This isn't necesarily the case. 

"Authenticity guaranteed" returns are done in accordance with the seller's return policy. 

In this case, @peterdickerman has a no return policy and if the item passes inspection, it's not returnable unless the seller chooses to make an exception to his no return policy. 

And in a case in which the seller agrees to the return, it goes back to the authenticator for verification that it's the same item in the same condition.

With that said, @peterdickerman was wise in accepting the cancellation request. Why force a buyer to keep an item they don't want or wasn't clear what they were buying? 

FWIW, the listing WAS at risk of not passing authentication, not necessarily for authenticity but for condition. 

The item is described in item specifics as NWOT but the description states, "I‘ve since only worn it for a couple of hours inside my home. The watch has no markings, scratches, or other signs of wear." 

Having worn it for "a couple of hours in my home" means it's not new! 

[christworks]

I disagree that you are out of $55. 

If you promoted the watch under "General" and you thus you pay a percentage at the time of the sale, it will be refunded when you cancel. If it isn't automatically refunded, contact eBay and you should have no trouble getting it back. 

If you promoted the watch under "Advance" and thus paid per click, the only amount you are out is whatever the buyer paid when they clicked on the ad. You would have been "out" that fee regardless of whether your buyer had purchased the watch or not. If you don't relist the watch and get it sold, then I suppose you could view the amount you spent on paying per click as a waste. That's not the fault of your buyer, that's a situation you will create if you don't relist it and get it sold. 

[ittybitnot]

WHY don't they allow the refund to come from the exact transaction?? 

@gurlcat 

There are possibly other reasons, but the first that comes to mind is eBay gains interest on held funds.  One transaction may seem rather nominal, but multiply it by a few hundred thousand.    The whole idea of 'holding funds from newbie sellers' is purely for ebay's protection.  Buyer are not safer if eBay holds the seller's funds.  They have the MBG. 

[toomuchstuffagain35]

That's what I thought as well. And didn't it used to be that if it was going through AG the seller & buyer lost all ability to message?

[gurlcat]

---

@toomuchstuffagain35 wrote:

That's what I thought as well. And didn't it used to be that if it was going through AG the seller & buyer lost all ability to message?

---

I doubt that, what sense would it make?  What if the buyer was interested in other items of that seller and wanted to ask about them?  

[buyselljack2016]

Thanks. Your reply, in the instance of the current OP situation, (the situation that I was replying to, not all universal possibilities) reinforces my thought/post on the subject.  

I should have been clearer in my statement as I did not post it as being a policy that would be covering this OP and the sale at hand and left it open to multiple scenarios within the scope of eBay selling and returns.