Can I deny a cancellation request if my listing is accurate and buyer was careless

[peterdickerman]

Hi - I just sold an Hermes watch to a buyer. The buyer selected the Buy It Now option. The watch was listed at $2,500.00 with free shipping, authenticity guarantee, and no returns.

Immediately after sale went through, the buyer asked how the watch syncs to her Apple Watch. There was no indication or mention at all about Apple Watches in the listing. 

In other words, they bought a 100% accurate listing - Hermes watch - and now want to cancel because they “thought they were buying an Apple Watch.”

I paid for advertising so I stand to lose over $50 because the buyer was careless.

Do I stand a chance winning this case if I refuse cancellation? The watch has already been authenticated by eBay (when I bought it) and will be authenticated again before it reaches the buyer. In other words - I have done nothing wrong and I shouldn’t have to pay a significant fee because the buyer can’t read.

[peterdickerman]

That’s what the outcome should be, but I am just trying to gauge the likelihood of a positive outcome for me. And it sounds like there will not be a positive outcome for me. 

[gurlcat]

---

@buyselljack2016 wrote:

As a general statement.................Returning a watch that goes through eBay authentication as INAD should not be possible.

---

I agree, not only because the authenticators literally verify the item's description, but also because they are the last ones to directly handle the item, before the buyer receives it.  -Like how sellers are protected from INAD's with EIS, because a middleman could have opened the package for inspection and put their paws on the item, maybe dropped it, who knows what.  

[peterdickerman]

Thanks, I needed to hear this. Very helpful for my perspective.

[peterdickerman]

I mean no offense, but saying it’s a no-brainer is kind of insulting to me. That’s why I was asking the question - to get guidance.

[peterdickerman]

Thank you, this is helpful for my perspective.

[inhawaii]

---

@peterdickerman wrote:

Thank you - I appreciate your response, I found yours to be the most helpful. I’m just furious that I lost $55 because of this idiot. I’ll cancel the sale, delete my other listings, and never sell anything on eBay again. Lesson learned.

---

A bit of an overreaction I would say ... but who am I to judge.

[peterdickerman]

Thanks, I appreciate your response. I’m just going to cancel the sale and delete all my listings. 

[peterdickerman]

Thanks, this is helpful for my perspective.

[peterdickerman]

But that’s the crux of the issue - it’s not an NAD. It’s exactly as described in the listing. The problem is that the buyer is a moron and can’t read. But I appreciate your response, it’s helpful to know that I’d likely lose and be out even more money. I’ve been trying to sell this watch for months so that’s why it’s not just a simple ‘cancel the sale’ for me. 

[chapeau-noir]

@peterdickerman  This is a strange, fluky situation - trust me on this, we all get these awful buyers from time to time, it's just that your situation was a bit pricier. 

But don't throw the baby out with the bathwater. I would suggest selling that watch on a more specialised luxury site, though (here comes the Banhammer) and just sell less expensive items for now.  

[ittybitnot]

@peterdickerman 

You can cancel if you have not shipped.  I am concerned that you appear to be  "return seller", and you will treated like a "new" seller subject to payment holds.  Generally, what that means is you better have an extra $2500+  sitting around or a credit card to take the hit for the refund.  eBay will not allow you to use "held" funds to refund a buyer even if those funds are from the sale from the same buyer and same item.   When you "cancel",  a refund is included automatically in that action. You are expected to front your own money for the refund and collect the held eBay money when the hold expires (typically a month).  

[peterdickerman]

Thanks - this is exactly why I don’t want to give up. But the consensus seems to be that there is no point in trying to challenge it and I’m just out $50 because the buyer is an idiot.

[kensgiftshop]

---

@12345jamesstamps wrote:

A dispute with buyer's credit card as item not as described....would seller lose?

And buyer gets a refund and can keep the item...would this be possible to say the least trumping authenticity rules of the road?

---

Buyer could say it was damaged during shipping after it was authenticated.

Don't know how a charge back would go after it was authenticated, but I wouldn't take a chance.

You know as well as I do how charge backs usually go here.

[aproudparent2010]

---

@peterdickerman wrote:

Hi - I just sold an Hermes watch to a buyer. The buyer selected the Buy It Now option. The watch was listed at $2,500.00 with free shipping, authenticity guarantee, and no returns.

Immediately after sale went through, the buyer asked how the watch syncs to her Apple Watch. There was no indication or mention at all about Apple Watches in the listing. 

In other words, they bought a 100% accurate listing - Hermes watch - and now want to cancel because they “thought they were buying an Apple Watch.”

I paid for advertising so I stand to lose over $50 because the buyer was careless.

Do I stand a chance winning this case if I refuse cancellation? The watch has already been authenticated by eBay (when I bought it) and will be authenticated again before it reaches the buyer. In other words - I have done nothing wrong and I shouldn’t have to pay a significant fee because the buyer can’t read.

---

I'd just cancel as they asked, no reason to push a sale that buyer can later open an INAD case on, return a rock and you have to pay for a return and full refund.

[mamacassidy]

If an item sells that was promoted, and then the buyer cancels, does that promotion fee not get refunded? I thought ebay refunded the whole transaction if the buyer cancels??