eBay

jm_quality_apparel · ‎12-31-2023

I sold a DVD recorder to a customer over a month ago. It was new but open in the original box. Still wrapped in plastic as was the remote and cables. I listed the item as new. In the description I listed what was included and that the box was open. The customer is now requesting the owner's manual, which I realize would be expected with an item that is listed as new. It did not occur to me at the time of listing the item that I was missing the owner's manual. In my defense, there is no owner's manual in any pictures nor is it stated that an owners manual was included with this item. All of this being said, I can understand why the customer may have expected it to come with an owner's manual. I also do anything within my power to keep my customers happy. I have found the owner's manual online. I would like to email it to the customer rather than printing it out and mailing it. Am I allowed to ask the customer for their email address? Any advice as to the best way to resolve this issue would be appreciated. Thank you for your time and advice.

lakefor94 · ‎12-31-2023

Send the buyer a link to the manual in eBay messages.

Tell them to cut and paste the text into a browser.

Posting ID

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lakefor94 · ‎12-31-2023

Send the buyer a link to the manual in eBay messages.

Tell them to cut and paste the text into a browser.

Posting ID

soh.maryl · ‎12-31-2023

Have you contacted that buyer THROUGH EBAY, told him about this and asked how he would like you to handle it? Or, since you found it online, could you simply tell him where he could find it and print it out?

sextons-sweet-deals · ‎12-31-2023

Buyer playing games for a freebie or partial refund.

in box, still wrapped in plastic, and the buyer has had for a month now!

inhawaii · ‎12-31-2023

@lakefor94 wrote:
Send the buyer a link to the manual in eBay messages.

Tell them to cut and paste the text into a browser.

That's what I would do.

Great minds think alike. 😉

Harden My Heart - Quarterflash

deltilogical · ‎12-31-2023

How complicated is the DVD player that you actually need a manual? I agree with Sextons. If sending them the link to the pdf doesn't work, I doubly agree.

Did a manual even come with the player or just a notice telling the buyer to go online. You didn't offer a manual, just the items listed.

az93 · ‎12-31-2023

Leave it alone.

johnrj1226 · ‎12-31-2023

Never mind

"I have the right to remain silent but I didn't have the ability." Ron White, Fritch, Texas
"Stay away from negative people, they have a problem for every solution." A. Einstein
"The Devil made me do it!" - Flip Wilson
"If the band can only play loud - they ain't no good - peps too!" J.R. Johnson

retro_entertainment_collectibles · ‎12-31-2023

@deltilogical wrote:
How complicated is the DVD player that you actually need a manual? I agree with Sextons. If sending them the link to the pdf doesn't work, I doubly agree.

Did a manual even come with the player or just a notice telling the buyer to go online. You didn't offer a manual, just the items listed.

Its a DVD recorder/player. Whilst I'd no problem at all with such things nor might you that doesn't mean someone else wont who has no idea what say HDMI is or RCA jacks, input/output. My lady has Multiple Sclerosis and that's put some "Blamo's" are her cognitive abilities. So... Back 20 years ago she'd gone to college for nursing, aced everything including various levels of Microbiology courses. I've looked at the books, makes Software Engineering look like childs play for the most part. Now, well, she'd have problem with that DVD Recorder, no doubt about it.

bennotbill · ‎12-31-2023

@jm_quality_apparel wrote:
Am I allowed to ask the customer for their email address?

Yes.

The items been bought and paid for so ask away.

a_c_green · ‎12-31-2023

@retro_entertainment_collectibles wrote:
@deltilogical wrote:
How complicated is the DVD player that you actually need a manual? I agree with Sextons. If sending them the link to the pdf doesn't work, I doubly agree.

Did a manual even come with the player or just a notice telling the buyer to go online. You didn't offer a manual, just the items listed.
Its a DVD recorder/player.

Oh, Lordy... now there's a learning curve. I've got a Pioneer combo VCR/DVD burner here at home, and while I love it (invaluable for transferring old home videotapes to DVD, for one thing), it is not very intuitive. You're not likely to figure it all out by just pushing buttons at random.

Someone told me several years ago now that the combo VCR/DVD recorder/players were the most-returned category of electronics in the big box stores. People just couldn't figure them out.

As for getting an email address from the buyer, the encrypted eBay address for the buyer goes away after two weeks (and their off-eBay email address may get filtered if they try to send it), but the buyer's phone number remains visible for as long as the Sold record itself remains, so if all else fails, I would just phone them up and ask.

buyselljack2016 · ‎12-31-2023

DVD player ? I can't even use my label maker without the manual🤣 and setting stuff on my phone (landline) leaves the air blue.

soh.maryl · ‎12-31-2023

Exactly! I live in dread for the two times a year when I have to reset my bedside clock -- not the alarm, just set the time an hour later or an hour earlier, which ever is appropriate.

buyselljack2016 · ‎12-31-2023

and ya know, if push comes to shove.......................... the buyer mailing address is available for sending the manual after printing. Large envelope (aka flat) via USPS, and contact buyer is available with the drop down arrow for items sold for months.

retro_entertainment_collectibles · ‎12-31-2023

@a_c_green wrote:
@retro_entertainment_collectibles wrote:
@deltilogical wrote:
How complicated is the DVD player that you actually need a manual? I agree with Sextons. If sending them the link to the pdf doesn't work, I doubly agree.

Did a manual even come with the player or just a notice telling the buyer to go online. You didn't offer a manual, just the items listed.
Its a DVD recorder/player.
Oh, Lordy... now there's a learning curve. I've got a Pioneer combo VCR/DVD burner here at home, and while I love it (invaluable for transferring old home videotapes to DVD, for one thing), it is not very intuitive. You're not likely to figure it all out by just pushing buttons at random.

Someone told me several years ago now that the combo VCR/DVD recorder/players were the most-returned category of electronics in the big box stores. People just couldn't figure them out.

As for getting an email address from the buyer, the encrypted eBay address for the buyer goes away after two weeks (and their off-eBay email address may get filtered if they try to send it), but the buyer's phone number remains visible for as long as the Sold record itself remains, so if all else fails, I would just phone them up and ask.

Everyone's different, I'm pretty much a whiz with technology but ask me to fold the King Sized bedsheet proper and we're gonna need call in The Special Forces LOL.