@ittybitnot wrote:
We were previously told that the payments phone line was not only for sellers currently in the program, but that it was for all sellers and the phone line could be used to ask questions ..
I remember when I asked about "unauthorized use" chargebacks in a weekly chat. The phone number was posted by a visiting blue as "the best way to find out all about MP" and the question remained unanswered. When I responded and pointed out that the phone number was the "generic" eBay CS number, I was quickly told by eBay staff that "No, that went directly to the MP team." Of course, it did not, but hopefully some coaching was provided.
I do recall eBay staff telling us to use the contact info on the managed payment help pages. I also have called this number a few times and always got a managed payments team.
The only difference I can figure out is when I called I was already invited to join managed payments and it is possible that if you are not in managed payments and or invited you might not get the managed payments team?
About unauthorized use chargebacks, here is what the managed payments terms of use says:
Payments Dispute Fees
Upon the conclusion of a Dispute investigation and/or re-presentment that results in you being found responsible for the chargeback or other disputed amounts, we charge a $20 payments dispute fee, excluding any applicable sales tax, for each Dispute. You may appeal the payments dispute fee within 30 days from when we invoice the payments dispute fee if you believe that you have been charged in error.
As usual the language is a bit loosely presented. What this says to me is that if eBay presents a seller with a chargeback, the seller can have a dispute started but it does cost 20.00 for the dispute investigation regardless if you win or loose the dispute.
Also here is the answer to the question I have seen a few times about the new fee just revealed a few weeks ago called "per listing payments fees" (0.25 per item number/per transaction processed through managed payments). The question is about refunds or credits for these per listing payments fees when a case is decided in seller favor. Here is what the managed payment terms of use says about this:
Credits
In some circumstances, you might be eligible for a payments processing fee or payments dispute fee credit in accordance with eBay's policies and procedures. To qualify for a payments processing fee credit, you must refund a buyer in resolution of a refund, return or cancellation request regarding the transaction that was the subject of the payments processing fee, and we need to receive reimbursement for the costs we incurred in connection with the processing of the initial transaction payment. Notwithstanding the foregoing, per listing payments fees are non-refundable.
In reading this, note eBay is giving a credit not a refund back to your managed payments account. What does a credit do? Does it mean I have to spend it on eBay, pay my monthly bill with the credit? Credit and Refund do not mean the same thing? The per listing fee is not refundable.
Good Luck Selling!
