eBay

coffeebean832 · ‎04-30-2019

alan@ebay- Your team always tells us if we have questions about managed payments then we should call the number on the payments page.

1- The number on that page now routes to the general CS line unless a seller is already opted in to the MP program.

2- When a seller not yet opted in to the program speaks with the general CS line they flat out refuse to transfer you to the managed payments team and instead refer you to the managed payments page linked above. When you have a question not addressed on that page- too bad, you're out of luck.

Does this mean your team will start answering managed payment questions in the weekly chat and on this board since the phone reps you refer us to won't even take our calls?

ittybitnot · ‎06-05-2019

So I assume ....

Making assumptions around here with regard to policy can be a very dangerous plan of action. Just my opinion, or course.

goodluckselling · ‎06-05-2019

@ittybitnot wrote:
So I assume ....

Making assumptions around here with regard to policy can be a very dangerous plan of action. Just my opinion, or course.

It was in regard to policy and the assumption was based on what eBay managed payments team members said to me. Nothing was just assumed just because.

Good Luck Selling!

coffeebean832 · ‎06-05-2019

a_c_green · ‎06-05-2019

@goodluckselling wrote:
About unauthorized use chargebacks, here is what the managed payments terms of use says:
Payments Dispute Fees
Upon the conclusion of a Dispute investigation and/or re-presentment that results in you being found responsible for the chargeback or other disputed amounts, we charge a $20 payments dispute fee, excluding any applicable sales tax, for each Dispute. You may appeal the payments dispute fee within 30 days from when we invoice the payments dispute fee if you believe that you have been charged in error.

As usual the language is a bit loosely presented. What this says to me is that if eBay presents a seller with a chargeback, the seller can have a dispute started but it does cost 20.00 for the dispute investigation regardless if you win or lose the dispute.

I'm not seeing any ambiguity here. They're saying (fairly clearly, IMHO) that the fee will be imposed if the investigation "results in you being found responsible for the chargeback or other disputed amounts." If you're found not responsible (e.g. you can prove shipping to the address of the disputed payment), you won't get the fee.

coffeebean832 · ‎06-05-2019

@goodluckselling wrote:
About unauthorized use chargebacks, here is what the managed payments terms of use says:
Upon the conclusion of a Dispute investigation and/or re-presentment that results in you being found responsible for the chargeback or other disputed amounts, we charge a $20 payments dispute fee, excluding any applicable sales tax, for each Dispute. You may appeal the payments dispute fee within 30 days from when we invoice the payments dispute fee if you believe that you have been charged in error.

I would like clarification on the sales tax charge relating to dispute fees.

ittybitnot · ‎06-05-2019

I'm not seeing any ambiguity here. They're saying (fairly clearly, IMHO) that the fee will be imposed if the investigation "results in you being found responsible for the chargeback or other disputed amounts."

What are "other disputed amounts'? SNAD complaints unrelated to a credit card chargeback or simply initiated by the buyer though PayPal perhaps? Maybe I am just not smart enough to understand that there is no ambiguity here.

a_c_green · ‎06-05-2019

@coffeebean832 wrote:
I would like clarification on the sales tax charge relating to dispute fees.

Perhaps there are states that allow a sales tax to be charged on what is essentially a penalty "fee."

Talk about adding insult to injury...

a_c_green · ‎06-05-2019

@ittybitnot wrote:
I'm not seeing any ambiguity here. They're saying (fairly clearly, IMHO) that the fee will be imposed if the investigation "results in you being found responsible for the chargeback or other disputed amounts."

What are "other disputed amounts'? SNAD complaints unrelated to a credit card chargeback or simply initiated by the buyer though PayPal perhaps? Maybe I am just not smart enough to understand that there is no ambiguity here.

I was responding to the question of whether the fee would be imposed "regardless if you win or lose the dispute," and pointing out that the original answer states clearly that you'd have to be found responsible for the chargeback or other disputed amounts before the fee would be levied.

In other words, you wouldn't get charged just because a dispute was filed; you'd have to lose the dispute first.

pargran3 · ‎06-05-2019

I thought we were all going to be forced into managed payments but alan's first reply refers to sellers that do not qualify, so how does that work?

I am finding the managed payments information less that confidence building. Confusing at best.

I don't often have a huge problem with policy changes, but this one has me scratching my head wondering how it could possibly be good for a small seller.

UNLESS the buyer would have to have a payment method on file that is automatically charged. That will never happen. That just could not be done.

I am adopting a wait and see.

Radine

threshold.sales.group · ‎06-05-2019

IMO, the problem is that even after supplying tracking /proof of shipping Paypal ends up losing a lot of these unauthorized use disputes. PayPal just holds the seller harmless if the transaction qualifies and cover the amount themselves.

A few simple questions regarding what if any "seller protection" is offered in MP -

What transactions in MP qualify for seller protections against credit card UA and INR claims? What would disqualify a transaction from seller protection?

What are the limits of the protection offered?

If a dispute is filed against a qualifying transaction and the seller provides a proper response, will there be hold against the funds? If so, for how long?

ittybitnot · ‎06-05-2019

the original answer states clearly that you'd have to be found responsible for the chargeback or other disputed amounts before the fee would be levied.

In other words, you wouldn't get charged just because a dispute was filed; you'd have to lose the dispute first.

Yes, I get that. But if "other disputed amounts" include SNAD claims unrelated to an actual credit card action, I can see a lot of $20 fees levied against sellers. They don't win SNAD disputes per se. I don't assume anything. I have been here too long.

collectibles2019 · ‎04-20-2020

MANAGED PAYMENTS IS A NIGHTMARE FOR SELLERS! WE HAVE BEEN STRIPPED OF ALL PROTECTION WE HAD WITH PAYPAL! PLEASE READ! By removing paypal from the equation, we have also lost the protection of Paypal. If you sold to a "verified" buyer, then you were protected....no matter what! Here is what just happened to me.....I sold an item for $480 at auction last Oct 2019. I sold it "as is" but of course eBay gives them 30 days to return if Item is "not as described" right? OK, so in LATE JANUARY, four months after I sold the item, the buyer goes to HIS CREDIT CARD COMPANY/BANK and files a dispute for the $480 charge saying "the item was not as described". The bank contacts ebay, ebay sends them the info/details regarding the sale, and the bank sides with their customer refunding him the $480 (sucking it back from ebay). Then what does ebay do?? they charge that back to me!!!!! They add to my seller account bill the $480 PLUS A $20 dispute fee!! So now I owe ebay $500 and guess what?? the buyer gets to keep the item too! And wait, it gets even better, I was shocked and had this decision reviewed by the ebay review board which came back as "sorry, you are **bleep** out of luck! You owe us $500". So, I figure when the $500 charge comes through my credit card, I WILL DISPUTE IT! Right? well I can't...because I continuously sell on eBay and my "managed payments account had over $500 in it from other sales AFTER this dispute....ebay siphoned their $500 from my sales money. So, it will NEVER be a charge on my credit card for me to dispute. And WAIT! I am not done! They not only siphoned it from my other sales, they ALSO added it to my seller account bill so they are taking the $500 from me TWICE!! I have a customer service agent working on that double charge as we speak, she says it's a known problem they are working on. ON a side note: check your seller account bill against your managed payments transactions. PAYPAL ABSORBED THESE DISPUTES AND HANDLED THIS ON OUR BEHALF, EBAY TOOK THAT AWAY FROM US AND ARE NOW THEIR OWN PAYMENT PROCESSOR BUT SINCE THEY ARE NOT A FINANCIAL INSTITUTION AS PAYPAL IS, THEY ARE NOT EQUIPED TO FIGHT THESE BATTLES ON OUR BEHALF AND INSTEAD PASS IT BACK ONTO US AS IF WE HAVE THE DEEPER POCKETS! I have had 2 very long conversations with Managed payment reps at ebay and they both claim ebay as a "victim" in this too. PEOPLE! Ebay CHOSE to kick Paypal to the side and become their own payment processor!! Us sellers are the ONLY VICTIMS!! The buyer community is already figuring this out and taking advantage of it!!! And since ebay is passing the buck onto the sellers and feeling no pain, they have NO REASON TO FIX THIS!!! I am now looking into selling on FB Marketplace and saving the 10% Final value fee and the 2.5% credit card processing fee (that also goes to ebay)!!! Facebook Marketplace is already creating a more "ebay like" environment and is free! And since we no longer have Seller and CC payment dispute protection on ebay, WHY PAY FOR IT!!! PLEASE SHARE WITH OTHER SELLERS!!