CPAP Accessories

[dreamingbigforyou]

I listed some CPAP accessories a while back and the listings were ended by eBay saying I couldn't list any items needing a prescription. I explained to the rep I called they don't need a prescription but that went nowhere. I also explained CPAP accessories were being sold in large numbers at that very moment on their site. And get this...there is a CATEGORY for CPAP accessories. I'm left really confused by all of this. Has anyone had this happen and is there any hope for me to sell my accessories again? Thanks. Kim

[stainlessenginecovers]

You not the first and won't be the last. All you really have to do now is NEVER relist them here unless you want your selling career to be permanently ended as you are now on the radar. 

CPAP machines require prescription, so this site probably treats many of the ancillary items to also need prescription.

Before you say it; others will eventually be taken down. 

[tobaccocardyahoo]

Many of the accessories and supplies for CPAP do require a prescription.

They are often sold by people whose insurance or Medicare paid for them but they have more than they need. They are often unaware that there was a prescription because their supplier got it directly from their health care provider.

It is really tempting to try to sell an extra mask or hose online to make a few bucks, but it is not permitted.

[fashunu4eeuh]

Hi, below is the policy. CPAP accessories are not eligible to sell on eBay.

https://www.ebay.com/help/policies/prohibited-restricted-items/medical-devices-policy?id=4322

[itscalledapostingid]

The CS should have explained they aren't allowed and pointed to the policy page:

https://www.ebay.com/help/policies/prohibited-restricted-items/medical-devices-policy?id=4322

@dreamingbigforyou 

Any medical device that requires a prescription can't be sold on eBay, including:

• Continuous Positive Airway Pressure machines (CPAP), along with masks, humidifiers, heated water chambers, and heated tubing

[dreamingbigforyou]

That’s what they told me. My issue was the hundreds of listings for the same accessories as well as the contradiction of banning items that eBay has an active category for. It’s a huge contradiction.

[asset_liquidators]

Yeah that is a point that I think is being lost by most here. They prohibit it but they have a category SPECIFICALLY for it. Makes no sense. But then again, this is ebay, where most things make no sense.

Just don't relist it. I have had items ended that they claimed were RX only. Some were extremely laughable at best such as a keypad controller. I have appealed them and got them overturned but I STILL did not relist them on ebay even though they said I could. I just sold them elsewhere.

[coolections]

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@asset_liquidators wrote:

They prohibit it but they have a category SPECIFICALLY for it. Makes no sense.

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Some seller ARE allowed to sell those things. That is why they have a category for it.

[varebelrose]

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@fashunu4eeuh wrote:

Hi, below is the policy. CPAP accessories are not eligible to sell on eBay.

https://www.ebay.com/help/policies/prohibited-restricted-items/medical-devices-policy?id=4322

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Curious minds want to know why there is a dedicated category specifically for those items...?
https://www.ebay.com/b/CPAP-Accessories-Supplies/184577/bn_97619066

[stainlessenginecovers]

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@varebelrose wrote:

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Curious minds want to know why there is a dedicated category specifically for those items...?
https://www.ebay.com/b/CPAP-Accessories-Supplies/184577/bn_97619066

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Because SOME can sell them

• Some medical devices can only be sold with government authorization. Listings for these items must follow the rules below:
  • Items must be listed in the Business & Industrial > Healthcare, Lab & Dental category
  • The following information must be included in the item description:
    • The seller's name, city, state, and telephone number
    • The seller's business name, if applicable
    • A statement that the item has been cleaned and handled in accordance with the manufacturer's instructions
    • A copy of the following statement:
      "The sale of this item may be subject to regulation by the U.S. Food and Drug Administration and state and local regulatory agencies. If so, do not bid on this item unless you are an authorized purchaser. If the item is subject to FDA regulation, I will verify your status as an authorized purchaser of this item before shipping of the item."

[mam98031]

@dreamingbigforyou 

I believe I shared the policy pages with you before.  A regular Customer Service rep has NO POWER to change Ebay policy no matter what you say or how you prove your point to them.  

You would need to lobby the higher level employees at Ebay to do this.  It will not happy quickly and literally could take a year or more to get the policy changed IF you can get them to see your point of view.

So in the short term, there is no way you can sell it here on Ebay without getting yourself into trouble.

[mam98031]

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@dreamingbigforyou wrote:

That’s what they told me. My issue was the hundreds of listings for the same accessories as well as the contradiction of banning items that eBay has an active category for. It’s a huge contradiction.

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Ebay has over 2 Billion listings active at any one time on the site.  They can't catch all the problems at the same time.  You can help them if it bothers you enough by starting to report those listings to Ebay via the Report this listing button that appears on all listings.

[mam98031]

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@varebelrose wrote:

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@fashunu4eeuh wrote:

Hi, below is the policy. CPAP accessories are not eligible to sell on eBay.

https://www.ebay.com/help/policies/prohibited-restricted-items/medical-devices-policy?id=4322

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Curious minds want to know why there is a dedicated category specifically for those items...?
https://www.ebay.com/b/CPAP-Accessories-Supplies/184577/bn_97619066

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It is likely that sellers can get pre-approved to sell this stuff.  That is a guess on my part, but Ebay seems to do this more and more with stuff like this.

[rugerskick]

If the device those accessories go to is a prescription cpap machine, ebay considers the accessories also to be prescription items.

[rugerskick]

Thats only part of the story.

Not all cpaps and other specified devices, are prescription items.  They are only not allowed by this policy if they are prescription.  Some of the listed devices have models that are not prescription, and can be sold here.  The problem is when ebay doesnt follow their own policy and takes down non-prescription items.