@noladiscountshop wrote:
We had a buyer that got upset with us because the shipment was late. Long story short - We shipped the item the next day after purchase; however, USPS was late. We had no control over the shipment and only to deliver to USPS the next day. We told the buyer that in two separate instances that we MAILED THE ITEM THE NEXT DAY AFTER PURCHASE, but they were upset and left a bad rating in our shipping time. Ebay doesn't want to talk with us and we can't even get an agent through the automated system now to chat with and not to be mean, but we feel they are cowards for not wanting to talk with us. Also, we mentioned the final selling fees that we have to pay on taxes from the transaction. We are still confused on that one. The final selling fees are much higher on Ebay than Mercari and far more higher than other online webstores and Ebay raised the final selling fee again this year to 13.6%. Let alone Paypal which is also Ebay charges more as well. It's frustrating all over.
Your issue with that buyer is not one that any Ebay employee is likely to be able to do anything about.\
It is a customer service failure on your transaction whether you are personally responsible for the delay or not. YOU have an unhappy customer, YOU might not have avoided having an unhappy customer or you did not have the skills to overcome his/her unhappiness.
You apparently do not understand the history of Ebay's FVF and what it applies to. It has gone up far less than inflation over the years.
PayPal is not a part of Ebay any more, and sellers are now on Ebay managed payments, and need not pay anything to PayPal, nor use PayPal.
Mercari in the US is failing miserably and although they have strength in other countries, they are not likely to exist in the US much longer. Their "Hail Mary" fee elimination was a colossal failure.
You are paying fees on taxes collected because if you were forced to collect sales tax for all US jurisdictions you would be faced with paying another company to handle it for you. Tracking and paying the sales tax is a burden. And fines for not paying are extremely high in many states.
No one wants to be an unpaid tax collector, and although some states make a token payment to sellers who collect, it is a pittance and not fair compensation. Ebay is forcing you to pay them for acting in your interest.
Whether the profit you make after fees is worth the effort, is something only you can decide.
Ebay has made a decision that it does not want to waste human labor on problems which have no solution. So has every major marketplace which as significant numbers of buyers, sellers and traffic to support them.
If Mercari works for you, use it while you can. It does not work for many sellers, and many types of merchandise, and most buyers do not bother to visit it because of the limited offerings.
