Buyers who send buyers notes are a problem 90% of the time

[rmv5555]

I went back through my sales history and discovered that buyers who send buyers notes when buying are an issue 90% of the time.  They always find a problem. Anyone else have this correlation?  The second group of red flag buyers are those that message for a lower price.  They are also never satisfied it seems.  Ive begun just blocking both these types of buyers immediately

[chariot_badges]

Well, one thing is for sure.

The more people you block - the quieter it will be.

Once you get everybody blocked ... it should be a great job.

[rmv5555]

Either of those questions would be insta block for me

[ed8108]

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@rmv5555 wrote:

I went back through my sales history and discovered that buyers who send buyers notes when buying are an issue 90% of the time.  Ive begun just blocking both these types of buyers immediately

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Sending potential business elsewhere

I suspect the majority of your  competitors wish manny more sellers will follow your example & do the same.

[rmv5555]

They can have these buyers.  They will cost them money having to pay for the return shipping and deal with the negative feedback.  Ive had to call eBay many a day to get these neg feedbacks removed.  They are 100% NOT worth the headache

[rmv5555]

Certain questions = block.

[rmv5555]

THIS is exactly my point.  If they are that cheap then take a hike

[baydealz]

Try 100%.  Almost any such proactive message throw red flags immediately - usually they are finding a work around.  Granted, I can't really generalize and I can just tell by the question, sometimes they might just be clarifying if I know the fit or part number or family used with.  Honest questions, but if I don't know, I don't know, I'm not going to mention a fit just to have them complain, 'you said'....Since deleting all my posts, I really don't know what I can sell here any more. I put up a couple low risk items, but I have PTSD from 100% issues over the last year or two. 

[mam98031]

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@rmv5555 wrote:

In my years of experience I've learned eBay has the worst buyers in all of retail.  Not even close.  

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Oh boy, my point of view on that is different.  I have far more problems on Amazon than I do here.

[mam98031]

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@rmv5555 wrote:

How do you make it automatically do that?

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It isn't automatically sent.  I have various responses pre designed for certain questions or issue I get enough to make it efficient to do so.  I create them in MS Word, then copy and paste them as needed.

[vssoutlet]

I will sometimes block buyers who ask too many, and certain types of, questions BEFORE they buy. Do this long enough and you can spot a "problem" customer a mile a way. An ounce of prevention is worth more than a pound of cure.

[chapeau-noir]

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@johnrj1226 wrote:

 Whether I sold on on eBay or in my real selling career of 41  years.  Prospective buyers and customers will have questions.  No big deal.  Just answer straight up - don't  do a  CYA  .  Never took the time to  calculate the %  of bad eggs out there - but it  wasn't too many out of 1665  item shipped to eBay buyers - mostly preowned items - men and women's  clothing and footwear - higher end stuff = less than  five  fingers of dissatisfied anybodies (returns/refunds).  Maybe I was just lucky IDK - but  haven't hit the "big" lotto  or  big at the casino either.   Maybe you should  revisit those 90%  bad experiences and see what you could have done better.  Self evaluations is often  hard to do because how we preserve ourselves maybe vastly different than others preserve  us - and that is the reality.  But you only can see your  listing details and eBay messages back 90 days right??

GL

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So is this your fake selling career? 🤔

[johnrj1226]

Sounds  like the inital  symptoms of  buyer paranoia

[adamcartwright]

@inhawaii 

I had a buyer message me to ask if I would be sure to pack securely, explaining that her past two purchases of the same item had arrived broken. I was her third attempt. I wasn't offended at all. I understood.

[mybigsale]

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@adamcartwright wrote:

@inhawaii 

I had a buyer message me to ask if I would be sure to pack securely, explaining that her past two purchases of the same item had arrived broken. I was her third attempt. I wasn't offended at all. I understood.

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Hmm... I got the same message for an item. Ended up being a happy buyer and a great sale!

Double box FRAGILE items to prevent breakage!

[rmv5555]

Well both but I meant buyers notes only in this case