Buyers requesting a return refund when the buyer is not telling the truth

[brook-trouter]

I do not understand why a buyer is rewarded with  return and refund when the buyer lied about the the item as "not as described"  This is a tool being used by buyers to cover their " buyers remorse" when they get caught up in the auction.  Even if the seller is able to prove the buyer is wrong ebay policy allows the liar to get away with it.  Meanwhile the seller is punished with $ held back and trying to resell the item again.

History has proven that trying to sell the item the second time always concludes with taking $ from the seller, it never sells for the same amount the second time around.

In my opinion when a buyer is PROVEN to have lied to get a refund, the seller should keep the money and the buyer keeps the item that won.

This problem will continue with liar buyers taking advantage of sellers until e-bay decides to make exceptions is these situations.

[gurlcat]

Don't hate life Darlin', there's lots of good stuff in it.  My recent sales have been so bad I've decided to bite the bullet and take on some gig delivery work to supplement my income, despite my health being a lot poorer since the last time I did "out there" work, not to mention my car being old and rickety, and this is funny -I have an iphone 11 sitting in my shopping cart right now because the '7' I've had for at least 5 years (it was already outdated when I bought it) -it can't update to the minimum IOS needed for the delivery driver apps. 🤣   So I literally have to spend a somewhat painful chunk of money just to start making money that way.  
But you know what?  Just being out of the house I'll get vitamin D from the sun, just walking to and from my car and people's doors will be more exercise than I usually get, just putting on a brief fake smile (repeatedly) will uplift my mood -these are scientific facts.  So even though I don't really want to do this, I kinda look forward to it.  With problems come opportunities; that's been my mantra for a long time, and not only have I found it true almost without fail, it also helps me avoid hating life.  

[vintagecraze50]

---

@reallynicestamps wrote:

Let me share the Good News about Cookie Jar Insurance!

This is just adding a few pennies to every asking price as a sort of self-insurance premium against transactions that go bad.

Although each of these Bad Transactions is painful there are really very very few of them.

How many have you had in the past year? And as a percentage of sales?

If there is a problem you use the virtual pennies in the virtual Cookie Jar to pay for the Return Shipping Label, or cover the difference in profit between the first sale and the second,

or send out the red sweater you sold instead of the blue sweater you shipped by accident.

Because Bad Transactions can start on either side. (See Post #2).

While it takes a while to build up, many sellers have reported that the Cookie Jar is actually a profit centre.

Not every sale will go perfectly.

Most people are honest.

Claims are disagreements not fights.

It's business, not personal.

And NO RETURNS does not mean NO REFUNDS.

---

Very good advice and also, you increase prices by a small amount on selected inventory to make up the difference.

[jerseyboymusic]

@brook-trouter 

I have not read EVERY reply on here, but if you have a "no returns" policy in place, it forces the buyer to open INAD.

Offer  "30 day returns, buyer pays return shipping" and you will avoid these issues, for the most part

[luckythewinner]

the PO shows it was delivered at the appropriate 14oz weight and the box was fine

I have never seen USPS delivery confirmation for a package that shows the "approximate" delivery weight or the condition of the box.

Can you show us an example of that, or how to find it on the USPS website? 

[lakefor94]

@gurlcat 

Hope the delivery gig works out well and those fake smiles turn into real ones.

Exercise is paramount for me at pushing 70. Have to lube those old joints as consistently as I can.

Best of luck. 

[albertabrightalberta]

---

@gurlcat wrote:

Can we ratchet it down a notch maybe?  No need to strawman a garden variety return into some ultimate nightmare scam.  Anyone who dwells on hypotheticals like that probably shouldn't be selling here. 

---

@gurlcat  - consider the source. 

[fbusoni]

---

@brook-trouter wrote:

So just let them get away with it and there are no Consequences for it. Buyers remorse it not a reason to reward them for making a mistake!

---

@brook-trouter 

Like @albertabrightalberta, I have a 60 day paid return policy.  

In 25 years of selling, I have had two returns, and I happily paid for both.

The reason I say "happily" is that the occasional return -- whatever the reason -- is a very, very small price to pay  for good customer service when one has made hundreds of thousands of dollars of profit selling.

Yes, buyers get away with all sorts of things (if all you have gotten is a phony NAD 0r a non paying bidder then you should count your blessings) and it can be irksome.   But that is the nature of online selling, and it is utterly pointless to get frustrated over or stand on principle, because morality rarely if ever enters the equation here, especially these days when it seems life has become a long series of transactions with little to no emotional or sentimental content.

[gamersbaystore]

Yep. You get enough of those buyers lying about the item being not as described and ebay will put all kinds of restrictions on your ability to sell here, as well as charge you elevated fees. The fact ebay punishes sellers based solely on a scamming buyer's opinion says all one needs to know.

[fbusoni]

---

@gamersbaystore wrote:

Yep. You get enough of those buyers lying about the item being not as described and ebay will put all kinds of restrictions on your ability to sell here, as well as charge you elevated fees. The fact ebay punishes sellers based solely on a scamming buyer's opinion says all one needs to know.

---

Offer paid returns and there won't be any reason for buyers to lie.

Problem solved.

[fbusoni]

---

@brook-trouter wrote:

I do not understand why a buyer is rewarded with  return and refund when the buyer lied about the the item as "not as described" 

---

In short, this is eBay's way of telling you to offer paid returns.

Buyer's won't have to lie because you, the seller, have demonstrated exceptional customer service.

AND if you combine paid returns with one-day shipping, eBay will promote your listings at no expense to you.

It's a win-win.

I'm surprised at how few sellers have figured this out.

[inhawaii]

---

@jerseyboymusic wrote:

@brook-trouter 

I have not read EVERY reply on here, but if you have a "no returns" policy in place, it forces the buyer to open INAD.

---

I see lots of sellers saying this but it simply isn't true, for me anyways.

I have a no returns policy.

I can't even remember when the last time a buyer submitted a bogus INAD claim to return in item.

[dbfolks166mt]

Three false positives in six months is not only likely to get you three shiny Defects but:
Who did you think would be reading your Feedback Left for Others?
Not the buyer, they got their refund.

Not eBay, they accept the FB as a positive for the buyer.

Not other sellers. With over 85% of transactions being Fixed Price or Buy It Now, we don't meet our customers until they have purchased.

The most likely reader is a future customer who may not want to deal with a seller who misspells "d**chebag", or calls a customer "stupidest in 20 years".

     I pretty much consider the feedback left for buyers to be worthless these days since all they can receive is positive feedback checking it is pointless. As a seller I never look at it unless, like you, I am checking something related to a post on this forum. 

[dbfolks166mt]

I do not understand why a buyer is rewarded with  return and refund when the buyer lied about the the item as "not as described"  This is a tool being used by buyers to cover their " buyers remorse" when they get caught up in the auction.  Even if the seller is able to prove the buyer is wrong ebay policy allows the liar to get away with it.  Meanwhile the seller is punished with $ held back and trying to resell the item again.

History has proven that trying to sell the item the second time always concludes with taking $ from the seller, it never sells for the same amount the second time around.

In my opinion when a buyer is PROVEN to have lied to get a refund, the seller should keep the money and the buyer keeps the item that won.

This problem will continue with liar buyers taking advantage of sellers until e-bay decides to make exceptions is these situations.

     Just be happy the buyer didn't go the NAD chargeback routine in which case they are not required by the CC company to return the item, in most cases.

[gwens*4saleitems*]

All of the replies on this thread ..... 

HAS ANYONE ELSE NOTICED THAT THE ORIGINAL POSTER OF THIS THREAD HAS NOT COME BACK ? after being told the truth? (message 6 was the last)

[isaiah53-57]

---

@gurlcat wrote:

Can we ratchet it down a notch maybe?  No need to strawman a garden variety return into some ultimate nightmare scam.  Anyone who dwells on hypotheticals like that probably shouldn't be selling here. 

---

First, you focused on the examples and completely missed the point of the post - and second, you referred to the everyday examples I posted as "nightmare" scenarios - And somehow you spin it into I'm the one making a fallacious "strawman" statement? Wow...

What I said was:

"Yeah well when a seller of 10-15 years with 100% feedback gets involved in a case against a 0 feedback buyer on a pricey item and the picture of the NAD item they add to the case was taken off the web or they are claiming the pkg was empty when received, but the PO shows it was delivered at the appropriate 14oz weight and the box was fine - Yeah they know the buyer is lying, but that wont stop the site from finding in their favor."

I can rephrase the post to appeal to your sensitivities, but the point will remain the same - So in order to address the fallacy of irrelevant conclusion, and also the straw man fallacy of your reply...

how about this:

When a seller of 10-15 years with 100% feedback gets involved in a case against a 0 feedback buyer on an item - Yeah, they(the site) is aware the buyer is lying, but that wont stop them from finding in their favor.

Better?