albertabrightalberta
Anyone who sells long enough feels your pain but ebay cannot determine whether the buyer is telling the truth or if he's remorseful so ebay will always resolve NAD claims in buyers' favor.
Many buyers see "no returns" and assume they need a reason to return their item so they may claim it's NAD.
Prior to having a return policy, I did have a statement in my listings to the effect of accepting returns if the buyer isn't happy with the item. Some buyers still lied in order to avoid paying return shipping and there's nothing we can do to stop a liar.
But since changing my return policy to "30 day returns, buyer pays return shipping," I haven't seen any uptick in returns. And the few remorse returns I've had were with honest buyers.
My conclusion: if a buyer is going to lie, they'll lie whether there's a return policy or not. And as trite as it sounds, it's a cost of doing business.
Let me share the Good News about Cookie Jar Insurance!
This is just adding a few pennies to every asking price as a sort of self-insurance premium against transactions that go bad.
Although each of these Bad Transactions is painful there are really very very few of them.
How many have you had in the past year? And as a percentage of sales?
If there is a problem you use the virtual pennies in the virtual Cookie Jar to pay for the Return Shipping Label, or cover the difference in profit between the first sale and the second,
or send out the red sweater you sold instead of the blue sweater you shipped by accident.
Because Bad Transactions can start on either side. (See Post #2).
While it takes a while to build up, many sellers have reported that the Cookie Jar is actually a profit centre.
Not every sale will go perfectly.
Most people are honest.
Claims are disagreements not fights.
It's business, not personal.
And NO RETURNS does not mean NO REFUNDS.
