Buyers can no longer be expected to read the first two words in the title.

[redline_auto_llc]

Buyer bought a car part. Buyer messaged that I sent the wrong part. I ask buyer what car he has. Buyer states 2015 Ford Taurus. Listing title: "Ford Fusion Drivers Left Steering Wheel Airbag 2015 - 2017". Nowhere in the listing is the word Taurus. They don't even look the same.

Buyer states that the listing said it would fit a Taurus, and that I edited it after the sale, which we all know is impossible. Buyer opens SNAD return. eBay tells me cost of doing business and that they won't refund return shipping, since it's my fault the buyer is an idiot.

And then the rep said I need to work on my listings to reduce my return rate. Not much I can do when the buyer can't be bothered to look at pictures, compatibility charts, or even the first two words in the title.

I truly cannot wait for the day that I can leave eBay in the rear view.

[stumblebumble]

Yes, agree.  And that includes the inability to read and comprehend full sentences.

[dades]

YES, likely many buyers just see the item, click buy and do not read a word, or do not look at the photos, of which I ask in my auctions....please LOOK at the photos...

[dades]

anyone tried ebid.net, or is the volume of buyers too small....I think hey have been around 15 to 20 years? I reckon this post will get deleted.

[gramophone-georg]

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@buyselljack2016 wrote:

Correct. They do not have to read any more than they want to, and are not required to look a photos provided.

I had a buyer open a return case as "wrong item" because the Honda part would not fit his Toyota.

No where in the listing was there any mention of fitting a Toyota (or anything else other than what it was for.

Called eBay. eBay said "too bad, so sad" wait 3 day.

eBay showed the buyer a Honda part when the Toyota part they were looking for searched up as "0".

by eBays suggestion we would be required to improve our service by listing the millions of vehicles that a part does not fit to cover errors by buyers.  They won't/don't read what is already given.  Potential buyers message to ask what color the gray handle is.

We are at eBay's mercy, and eBay has no mercy.

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That's about it, too. eBay is creating ALL SORTS of problems with their "fitment" for these cars. Like everything else eBay, the info's all wrong.

Example: yesterday I was looking for early rear seats for a 1966 Porsche 912. Had the car selected in "my garage" or whatever eBay's version of it is. I selected "used" to cut all the Chinese Honda front seat covers out of Search.

I was getting late model Cayenne seats and stuff for Carerras with the legend "Fits: 1966 Porsche 912" right on the listings!!!

No. No it most certainly does NOT.

I'm a very experienced (43 years) classic German car restorer and it's to the point on eBay that I will NOT- NOT- NOT buy anything on eBay unless I know EXACTLY what I need. If I go just by which part it is a customer needs for which car, on eBay I'll most certainly get burned... and it'll be eBay's inserted fitment info that's wrong rather than the seller.

But do you think eBay will step up? LOL.

[adkhighker]

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@dades wrote:
anyone tried ebid.net, or is the volume of buyers too small....I think hey have been around 15 to 20 years? I reckon this post will get deleted.

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I've never tried it, but I've checked out their site in the past, and it looks like they get only a tiny bit of traffic compared to ebay. I think one of the attractions of that site is that supposedly the fees are less, and it's not supposed to have all the complicated red tape there. However, being an auction seller, I'd much rather stick with ebay even if the fees are higher because I'd rather net $50 for an antique knife on ebay, taking ebay's fees into account, rather than $20 for the same knife on the other site that has less fees.

You can find out pretty much all you need to know by goodling reviews for the other site.

[mam98031]

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@dades wrote:
anyone tried ebid.net, or is the volume of buyers too small....I think hey have been around 15 to 20 years? I reckon this post will get deleted.

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Not a good idea to try and get others to discuss a competitor of Ebay's on the Ebay threads in relationship if it is good or bad to sell there.  It is a quick way to get yourself and others put on a vaca as it is a community violation.

[redline_auto_llc]

My favorite story about buyers buying the wrong part is the time someone bought a Cadillac V6 from me to fit in their Nissan Sentra.

Guess how the return was opened? SNAD.

But yeah, that's fairly common. at least once a month I get a return on a headlight because "it looked like the right part even though the manufacturer is different".

eBay is a complete joke, and it has been for a while now. Unfortunately, it's the only joke that generates enough sales to pay the bills, at least for the moment.

[redline_auto_llc]

I wish that these reports actually worked, I have a collection of rocks on my shelf from the fraudulent returns of 2018. Cost me 12k last year, about one-third of my returns were fraud.

[olbooker]

Typical faulty eBay programming...
So many times while searching for specific parts (i.e. motorcycle) the listings will always say: This (Honda part) fits your Kawasaki. Not hardly!
The only solution is for eBay to quit this wrong practice... doubt that will happen.

[redline_auto_llc]

That's actually not eBay's fault, that's on the seller. The seller can choose compatible vehicles when listing in eBay motors, and it will display the message you described. It's the seller's responsibility to get that right, but many times it's incorrect or blatantly false to get additional views in search.

I intentionally don't use that feature to avoid confusion. I make it very clear in the listing that all I can guarantee is what the part came out of, not what it will fit. That wouldn't stand up and eBay's court, but it doesn't hurt to say it.