So I'm getting a little frustrated! Aside from my sales being SLOW for the last month or so, I've had an increase in buyers either not paying or not looking at everything on the listing.
Most of the time I sell items that are in like new or new condition. Saying that, I occasionally list items with major distress or shoes that are in good to fair condition. The items are always between $5-7 + shipping. Super low, compared to what I usually list items for. Even if I make minimal profit, I at least get the items out of my house.
Just this week I sold a fair of J. Crew pants (sold $6) and Sam Edelman Sandals (sold $5) to two different buyers. I posted detailed pictures of the defects in both items, and in the descriptions included "wear between thighs, lots of distress. Please use photos as best depiction of items condition" (pants) and "Signs of wear on the shoes, please use photos as best depiction of items condition" (shoes).
I get emails from both buyers complaining about each of the items condition.
- One buyer saying the condition of the pants is horrible, and I shouldn't have put them up for sale, and that they didn't realize the distress in the thighs was that bad.
- The other buyer admitting they didn't look at the photos of the shoes, and thought because the listing had the MSRP price, that meant the item was new and it's misleading. She also mentioned refusing to leave feedback
I just want to know if anyone has been experiencing this more? I don't know what else I can do to make listings more accurate and avoid these type of situations unless I just avoid selling damaged clothing or shoes. Has anyone tried the video feature yet, maybe this will help
