So I recently sold some glasses, but when the buyer received them they claimed the nose bridge had some damage. I asked if they could send a photo and sent me a photo of an obviously different item that I had sent them (same model, but significant identifiable differences in what I sent).
I understand I am responsible to cover the refund and help with buyer protection, but is there anything I can do in the case that I get something returned that is totally different than what I shipped out? Or do I just have to chalk this up as the cost of business and take the loss?
The photos I took of the glasses are very clear and detailed so there's almost no mistake that they aren't the same item, or at least had been tampered with/used a lot before sending me a message about it.
It was an international buyer going through Global Shipping by eBay if it makes any difference. Any input is appreciated.
