mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Regards,
@popblox wrote:Hi, the payment for the order is being processed by eBay and will appear as "pending" in Seller Hub > Payments. If you cancel the order, the reimbursement for the cancellation will be (should be) taken from those pending funds.
Ebay never processes refunds from Pending funds. Refunds are always processed from Available funds.
@ittybitnot wrote:Why does a seller have to fund a canceled item, when the buyer wants to cancel the transaction?
It is a bit of "creative bookkeeping" on eBay's part. Since eBay already took their share of the payment, you likely don't have enough to make a full refund (required when cancelling) unless you have enough funds from another transaction.
On a cancellation when a buyer is asking for it right away, there should always be the buyers payment sitting in Pending funds. Nothing creative here, just simple bookkeeping. All refunds are processed from Available funds, and at times that can put Available funds in a negative balance, but all should be fine when the buyer's payment moves from Pending to available.
@spychiger wrote:Feels to me like it’s pushing off responsibility onto a seller, while eBay rapes you for fees on a website that nobody bids on auctions anymore. EBay should man up and take responsibility for their platform to cover the cost. Lord knows they make enough off fees to hire a secretary for bookkeeping and for answering a telephone for customer service!
BOLD statement and an INSULTING use of your vocabulary. All because you don't understand the process. But your word choice is way out of line.
You may not like the fees charged here, I get that, some don't like it. If you feel you can get more bang for your buck, that gives you another choice.
FYI Auctions have been dead for years in most categories. There are only a few categories that they still work well for.
You could take your own advice and man up and learn the rules.
@downunder-61 wrote:Winter announcement > We’ll also credit the $0.30 transaction fee if the Buyer is requesting a cancellation and the Seller accepts.
Pretty sure it is set to start March 1st and not before time - the 0.30c means nothing to myself or a lot of HV sellers, but the issues it is causing for some regarding refund ability is abysmal.
Edited: Because now I seem to have lost the ability to spell !
Your spelling is just fine LOL! I can butcher words FAR better than you can ... you mentioned you came here after MP was implemented to see how people were reacting to it ... smart move, I did the same thing with the UK Community when eBay launched the GSP (Global Shipping Program) here in the US ... I was already registered there so it was just another visit ... I asked members about it and got some good feedback on the program ... I don't use it.
As to Australia, correct me if I am wrong but at one time the following were accepted payment methods:
"The following payment methods, which are offered at eBay checkout, are allowed:
- PayPal
- Payment upon pickup
- Bank transfer
- Bank cheques and personal cheques
- Money orders"
That was from the Australian Help Pages. Where would those stack up with Managed Payments?
Additionally, the last I knew Australian eBay Sellers have the ability to block shipping to States there, here in the US we do not have that ability ... but then Australia has far fewer states then we do. Just curious as to the rational behind that special functionality there?
Regards,
Mr. L
@espresso_warehouse wrote:
@spychiger wrote:Why does a seller have to fund a canceled item, when the buyer wants to cancel the transaction? I mean as a buyer my funds are on hold so why doesn’t eBay just reslease the money back to the buyer? How am I as a seller guaranteed I get that money back? Plus Taxes and fees? This seems really suspicious on eBay’s part! Takes some responsibility eBay instead of just cashing in on the money from fees! It’s your platform not mine.
As it stands, you'll lose money whenever a paying buyer asks you to cancel an order.
I've been posting about this for a while. It's super problematic but a lot of excuses are being made.
Oh say it isn't so. Not again. We just went through this on another thread and apparently we got no where.
I get it that you are really upset by the 30 cents it currently costs sellers on the buyer requested cancellation, all other fees are refunded. This changes in ONE WEEK for cancellation that are asked for by the buyer within an hour of the purchase you get ALL fees refunded as of March 1st.
Here is a link t that other thread in case anyone would like to take a peek.
Re: Cancel an Order - The eBay Community
@downunder-61 wrote:
@espresso_warehouse wrote:
@downunder-61 wrote:Winter announcement > We’ll also credit the $0.30 transaction fee if the Buyer is requesting a cancellation and the Seller accepts.
Pretty sure it is set to start March 1st and not before time - the 0.30c means nothing to myself or a lot of HV sellers, but the issues it is causing for some regarding refund ability is abysmal.
Edited: Because now I seem to have lost the ability to spell !
Unfortunately this is incomplete information. I wish it were true. But it's only if the buyer makes the request within an hour of purchase.
It's really petty of eBay overall.
I'd happily be wrong about this but this has been discussed at length in other posts.
I am afraid it is you who are incorrect on this: The first hour cancellation only applies when the buyer has NOT paid - hence no 0.30c transaction applies as no moey has transferred:
If you click the cancel transaction button in your purchase history within the first hour after your offer and then your seller declines to cancel within the following three days, you won't ever have to pay and won't get a strike, see here.
I stand by my orignal post:
Winter announcement > We’ll also credit the $0.30 transaction fee if the Buyer is requesting a cancellation and the Seller accepts.
You both have points. There are a few different types of cancellations.
When a buyer purchases something and if within the first hour they asks for a cancellation. That is one type of cancellation and the type of cancellation that IF the buyer paid, when you refund the buyer as of March 1st all fees are refunded to include the 30 cents.
If the buyer didn't pay and is only looking to cancel the transaction, then when the seller cancels the transaction there is no need for any fees to get refunded to the seller as none were charged by Ebay yet. That ONLY happens at the time of payment.
There is also a cancellation that is available to sellers when a buyer hasn't paid for a purchase after 4 days has passed. Again no fees get refunded when you do this as none were ever charged your account.
That statement about @downunder-61 was unnecessary and undeserved. Because apparently you aren't aware, they have been a long time valued asset to the Community forums. You may disagree with them, heck I've disagreed with them too from time to time, but they are still very knowledgeable about selling on this site and the rules of the site.
You should keep in mind that none of us are always right. And yes that includes me. Speaking for myself only I am very willing to admit when I'm wrong, others not so much.
@katzrul15 wrote:
@mr_lincoln wrote:
@katzrul15 wrote:Weird, it should have replied to the prior post....
@mr_lincoln - as a Mentor/Visionary....has this came up for mentors? The winter update written text makes no mention of a 1-hr window?
@katzrul15 Further down this thread Tyler mentions a 1 hour time frame for Buyers ... the Help pages makes a statement that leaves the topic of a Buyer cancelling open with the verbiage "Buyers can request a cancellation, but generally only sellers can cancel an order." Okay, "but generally"??? Either they can or they can't sounds like they can't. (first link top of the page). In the 2nd link there is a section titled "Cancel an order you made in the last hour" THIS "implies" a Buyer can do it but the process has eBay sending a message to the Seller about the request to Cancel. And further down the page is the process for the Buyer to request a Cancellation directly from the Seller after 1 hour.
https://www.ebay.com/help/policies/member-behavior-policies/order-cancellation-policy?id=5298
https://www.ebay.com/help/buying/buyers-can-cancel-order/buyers-can-cancel-order?id=4004
Thank you so much @mr_lincoln
This is what I remember being clarified. For the FIRST HOUR after the order is placed, a BUYER can cancel the order themselves. After that 1 hour, the buyer has to ask the SELLER to cancel the order.
When the SELLER cancels the order, as outlined by @downunder-61 in the post UP THREAD, the Seller will be refunded the .30 cents - and it does appear that applies as of March 1st.
*Please see @downunder-61 's post(s) above (POSTS #9 & 11) and much thanks to @mr_lincoln , our Visionary and Mentor-extra-ordinaire for the clarification!
I'm blushing @katzrul15 ... stop that!
The 1 Hour time frame is key here ... most Sellers don't get something shipped that quickly although I have on a number of occasions ... if I have a package to run to the Post Office and a purchase comes in I play "beat the clock" if it is something I can easily pack ... thus far none of those have resulted in a cancellation.
There's been a lot on this thread about the 30 cent non-refundable processing fee ... I guess if Sellers are getting a lot (and I mean a real lot) of Cancellation requests it could add up to a tank of gas ... at my level its not something I have to spend any time thinking about ...
