mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Why block the buyer @ms.rodriguez* . The problem with the address was likely an honest mistake. The OP has told us nothing that this buyer is being problematic at all. I don't understand why you would jump to blocking them?!?!?
@fern*wood wrote:
@shy_gamer wrote:I may have spoken too soon, I notice there is another email (along with my refund email) saying USPS is processing the request and is awaiting approval. Does this mean the refund on my CC may be cancelled?
I'm trying to follow this thread, but don't understand why you are receiving an email from USPS. Did you try to void your used label? You stated ebay issued you a refund, so why is USPS involved?
An Ebay CSR told them that.
@shy_gamer wrote:I wish I could delete or edit my posts here, ignore the last post I wrote. I don't see a print label button anywhere on my PayPal account. All I have is a history of my payments for shipping labels. Is this an extra service I have to sign up for or something?
Did the buyer pay you via PayPal for reshipping the item? If not, you don't want to print a label yet, besides you need their correct address.
@shy_gamer wrote:Just to be clear, the buyer has been cooperative so far, no need to block. He said he was willing to PayPal the postage if my refund is declined. As I understand it, I cannot send him my email address through the eBay system , correct? I will include my email in the package when I ship it again, just in case.
eBay has repeatedly replied in numerous posts that it's OK to share contact info after payment at checkout.
Send whatever you have -- a PDF, a photo, a business card, etc. @shy_gamer to your buyer.
@robbie31415 wrote:Why are you trying to print a label from PayPal?
If they bought on eBay, just buy the label on eBay.
Just use PayPal to collect the cost of the original shipping costs.
If you want to use an alternate site to create labels at good rates that's free, and has a pretty simple UI, try pirateship.
The reason is because if they buy another label from the transaction in Ebay, not only will the address still be incorrect, but the bigger problem is that it will overwrite the tracking history on the transaction for the original shipping. And just to add another layer of issues, it will now show that you shipped the item late, so you get a late shipment defect.
They want to print it from PayPal because it is the easiest thing to do. If the buyer wants the seller to reship the item, you invoice the buyer from PayPal for shipping the item again. The buyer pays and notes the correct ship to address. The seller creates the label from that PP payment and all is good. It is very easy.
Since the OP has never done this before, they are over thinking it and making it a bigger thing than it really is.
@shy_gamer wrote:@mam98031 has told me in this thread that I should reprint labels and send invoices using PayPal instead of eBay. I cannot find a way to do either on my PayPal account.
But you also shared that the buyer has NOT paid you to reship the item. As I have said before, you will have an option to print a shipping label once the buyer PAYS you for the reshipment. There will be an option on their payment transaction. Also make sure the buyer notes the correct address.
You can print a label through PP without a transaction in PP, but you really shouldn't do that because you should be getting PAID to reship the item by the buyer. There is no reason for you to eat the additional cost.
Link to PP Shipping labels.
https://www.paypal.com/signin?returnUri=https%3A%2F%2Fwww.paypal.com%2Fshiplabel%2Fcreate
If you refunded the buyer [hopefully less original shipping and fees] and then relisted the item and the buyer purchased it. You can create the label in Ebay as it is a completely new transaction.
