eBay

bear.a · ‎03-31-2021

I had a chainsaw for sale at $250 and a buyer was interested, he sent me message asking if the saw runs good and things like that, I replied that the saw runs good and has no issues, which it doesn't. So the buyer sends a message offering $225. I said alright, send an offer through the listing with "make an offer", so he submits an offer for $220 for some reason, but I didn't question it. Then I get another offer immediately after from another account with the same address for $220, so I figured maybe the buyer was logged into the other account on another device and they didn't know they were on the wrong account. I really wasn't sure, but the address was the same so I accepted the offer from the original account that had contacted me. Payment was received and they sent me a message asking when I was going to ship it, I told them the next day. A few days later the buyer sends me a message saying "The Saw I Order Don't Come To my Home I Won't Discount." So obviously there is a language barrier which I discovered early on. I didn't understand what exactly they were trying to say but I replied saying that the Fedex tracking says the saw will be there in a day or so, I gave them the exact "expected delivery date". They then reply with "It won't come to my house like you said when I buyed it go postal office that don't get mail at." I reply that it is your responsibility to have the correct address on the account, and I shipped it to that address. They reply "That is my address but you said that will come to my home but it don't it come to the my postal office." While contacting the buyer I never mentioned anything about the saw going to a different address or a post office, so I was very confused. I didn't get back to the buyer but the next morning they ask what year the saw was, I replied with the year and they said "thanks", but they never brought up the discount they wanted for the shipping, or the post office issue. So I didn't know what to expect, I just waited until the Fedex tracking said delivered. I get a message a day before the expected delivery date and the buyer says "I think I should get 10% back because it didn't Delivery Today like post to". I reply saying I have no control on how fast it gets there, I shipped the saw the next day after payment was received with the service they paid for. At this point I am frustrated and very confused with the buyer. The day after the saw was delivered I get a message saying "That saw was no good what you said about it I want refund back on it." I asked them what exactly is wrong with it. They said it was leaking. I asked what exactly is leaking and they never gave me a straight answer, they just kept saying it was leaking and doesn't run good. I asked for maybe a picture or something of the leak and they said "Why I'm going show you that it not run good?" I went back and forth all day trying to get an explanation from the buyer but they wouldn't give me one. The next morning they ask "What are you going to do about this saw?" I don't get back to them immediately and a couple hours later they submit a return request saying that I shipped it to the wrong address, and in the message portion, the buyer writes a different address from the one on their account.

So I'm really not sure what to do. I'm not sure if the buyer has the saw or lied about having it and said it doesn't run good so they get a refund and don't return it cause they never got it in the first place.

What is my best course of action?

frgre3717 · ‎03-31-2021

Accept the return and send a shipping label. Hopefully he won't be able to figure out how to use it

@bear.a

pcobra93 · ‎03-31-2021

Is the address a long ways away.....Sounds like a "visit" may be in order.

soh.maryl · ‎03-31-2021

What does that mean? What kind of a "visit"?

And, if the buyer opens an item not as described case, the OP will be required by eBay to either send the buyer a prepaid return label, or to reimburse the buyer in advance for the cost of return shipping.

reallynicestamps · ‎03-31-2021

Was the address you shipped to a PO Box?

If not it will go to the postal/street address.

You gave the tracking number and the expected delivery date.

It was delivered.

Ignore that complaint. He got the saw.

The buyer wants to return it.

Tell him to open an eBay Dispute.

You don't have to explain how to do that, he is a literate adult.

If he does, send the return shipping label.

If he manages to use it, refund on receipt.

If he does not manage to use it, eventually you will be credited for it.

If he does not return the saw, you do not have to refund.

If he does not open the Dispute, stop communicating.

bear.a · ‎03-31-2021

My mistake, the request wasn't a return request, it states "The buyer requested a refund because their item hasn’t arrived." (Don't know if it really matters)

So I should ignore this request and message them to start a return?

bear.a · ‎03-31-2021

The request states "The buyer requested a refund because their item hasn’t arrived." So I should probably have them start a return request..?

48hrs-clothing · ‎03-31-2021

You must respond to return case and please upload tracking number on the case and in comments states item delivered as per buyers messages.

Check status on postal service providers track & trace website.

Follow it up with a telephone call to eBay.

This should result in case being closed without a refund to buyer.

bear.a · ‎03-31-2021

Right now the request they submitted states, "The buyer requested a refund because their item hasn’t arrived". My options are "Update tracking details for the buyer", "Refund the buyer" and "Send the buyer a message". Should I add the tracking number that shows it was delivered? Or send a message to have them start a return case?

frgre3717 · ‎03-31-2021

@bear.a wrote:
The request states "The buyer requested a refund because their item hasn’t arrived." So I should probably have them start a return request..?

Upload the tracking info in to the dispute and it should close on it's own

fab_finds4u · ‎03-31-2021

Reply to the return request with the tracking # and say it was delivered to the address provided with their payment, and it's up to the buyer to retrieve it from their PO Box.

Then I would let the buyer figure out his next move. If he opens a not as described case then you accept the return and provide the label through the case.

tdumonde2014 · ‎03-31-2021

They can't return what they haven't received, nor is it one of the options that eBay gave you. Enter the tracking number if you don't want to lose your money and the item.

"Those who enter the arena unarmed or unprepared are quickly dispatched."

reallynicestamps · ‎04-03-2021

Then I would let the buyer figure out his next move. If he opens a not as described case then you accept the return and provide the label through the case.

If he loses the Not Delivered dispute because you showed the tracking number which says it was delivered, he cannot open a new dispute. He may be able to change the dispute to Not As Described.

Or he could open a Paypal dispute. But PP will require him to pay for return shipping.

7606dennis · ‎04-03-2021

The use of short paragraphs would make your post much easier to be understood.

"It is an intelligent man that is aware of his own ignorance."

patd3283 · ‎04-03-2021

First, reply by putting the tracking # in the dispute.

Secondly, Monday call your PO and get the GPS where it was delivered. (was it near him, a friend, that he can pick up later?) If the PO will give it to you get the address it was delivered to. If not, you can look up the GPS or email it to him. Have him visit the GPS location or report it to his PO. His PO is responsible for retrieving it and delivering it to him.

This shows you are 'invested' in the transaction and willing to go the extra mile for the buyer - even if he is clueless.