eBay

misslorraineb · ‎07-10-2022

Has anyone ever had a buyer send a letter of demands and threats to your return address without even contacting eBay or seller to request refund after a month from purchase date? She claims item came broken and that I committed fraud for adding extra product. Basically giving her free product.

ckimodog · ‎07-10-2022

@misslorraineb

This is terrible not to mention over the top...I used to work in a restaurant part time when was teaching. We had a high maintenance customer who made constant demands. Once the cook forgot to put sour creme in their order. They called me and told me if I did not provide the sour creme, they were calling their attorney and will sue us. smh. It takes all kinds. Do something nice and this is what you get. I would have appreciated it and then some! Hang in there.

literaryconundrums · ‎07-10-2022

Yeah, they'll tell you to block her, but she's still able to send you private messages for 30 days after you've done business with her. They do not take harrassment seriously, although they claim to. I had someone threaten to come to my house. The buyer's account is still active and they continue to do similar things to other sellers (as evidenced by the feedback they are giving). Ebay completely sidestepped the issue.

I don't think they realize or care that someone could actually get hurt. The Internet can be a crazy place.

asset_liquidators · ‎07-10-2022

Accept what return? Buyer didn't open a return request. Buyer sent a letter through the mail.

varebelrose · ‎07-10-2022

Sounds to me like one of those buyers who has abused the MBG so much, that eBay has limited them and they are no longer able to file a case. Just ignore them.

asset_liquidators · ‎07-10-2022

"Just noticed you have a 'no returns policy'. "

This has absolutely NOTHING to do with the OP's current dilemma so what is the point in bringing that up?

"'No returns' does not mean 'no refund 'for your buyer."

Who implied that No returns' does not mean 'no refund? Nowhere did anyone state no returns means no refunds. No returns only means no returns for buyer remorse.

"it just means your item may not have to be returned to you if buyer files a claim with eBay."

Absolutely false. A seller can still send a prepaid return label IF they want the item returned.

terrycece62 · ‎07-10-2022

I didn't think of that possibility -- yep why go old school and bother to send a letter through the mail if you can file a claim with eBay

I love community board @varebelrose Thanks

asset_liquidators · ‎07-10-2022

She can do a chargeback if she desires. She 'could' also file a complaint with the AG but it would have NO affect on you at all and if they sent a letter on her behalf (they wouldn't be happy about doing it over a ten dollar item), you are under NO obligation to respond to such letter.

However, you should hang on to the letter she sent you because it IS extortion. She did not just ask for a refund but she demanded something extra "or else" she is going to file a chargeback and an AG complaint. That is the very definition of extortion (threatening harm, physical or otherwise, if you don't meet her demands).

It is her that should be worried, not you.

misslorraineb · ‎07-10-2022

Precisely. I would have accepted if given the chance. She’s trying to have me deal with her off the eBay platform which is not gonna happen.

misslorraineb · ‎07-10-2022

Exactly my thoughts on this. It’s extorsion. I do believe attorney generals office wouldn’t be pleased either to see her threats and demands for free items on top of refund. Also the letter is so self contradicting it’s laughable.

ckimodog · ‎07-10-2022

@asset_liquidators

Yes that was pointed out to me earlier. Thanks for following up.

terrycece62 · ‎07-10-2022

I stand by my post

Just stated item " may not" be returned
I never stated it absolutely would/could not be returned

house*of*paws · ‎07-10-2022

Hi @misslorraineb

Are you saying that the enclosed free gift ended up damaging the item the buyer purchased? 😲

That’s awful, but certainly possible if heat conditions caused the bottle of hair coloring to expand and leak. I’m so sorry if this is what

happened.

It sounds like discovering a package covered in indelible, purple dye caused the buyer to become temporarily unhinged … which happened to me once when several 16 oz., glass bottles of chocolate extract broke in transit, leaking from the box onto my porch. [It was an unbelievable mess … and very difficult to move without creating further staining.]

I would still reach out to the buyer with an apology and offer to make things right. [Ignore the irrational demands and accusations. They will subside if buyer feels like you truly understand their side.]

The buyer won’t be able to win a case with eBay … but they can win a chargeback easily, which will cost you an extra $20 in addition to the full refund.

I’m truly sorry this happened. It was a freak accident that nobody intended. Try to make it right and move passed it. Good luck!

misslorraineb · ‎07-10-2022

I didn’t add a gift. She is claiming I altered the hair color and added two hair colors instead of one and added hair color developer to the container that usually is half full. The box was sealed and why would I do that? It’s silly.
I guess she intends to claim I tampered with it. 🤷🏼‍♀️
I do agree the heat and it did go a ways away probably caused the liquid to leak in hair dye box.