Buyer says Item not recieved, but tracking shows it was delivered, I responded with the tracking

[nichsch_4571]

An item I recently sold is listed as delivered, but the buyer says they did not receive it. They acknowledge, in their message, that they know such a thing is beyond my control.

I responded almost immediately with the tracking information. The buyer has not responded since then and funds are still on hold. It has been a few days. Is there more I have to do? I'm not sure if something has gone wrong with this process.

[offworldjawa29708]

I entered the tracking data showing the package was delivered.

ebay still closed the case in favor of the buyer stating 'the buyer said they didn't get it.'

The appeal was lost as 'the tracking data does not match what the buyer said.'

I give up.

[toomuchstuffagain35]

If I were you I would appeal that. It's not the way it's supposed to work.

[albertabrightalberta]

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@amradabaugh2012 wrote:

alot of this going on nobody knows why i think the seller might be some how sending the item to him self or friends i have been on here a long time ust the other day an item i ordered said it was delivered i did not get it im like what so i filed a return item the only way to treat items not delivered   as i filed it the seller said how can you file a return if you dont have it he said that he put the wrong tracking number on it now that makes a lot of scene an way he said he had shipped me my item i got it 6 days later so never sat you did not get it just say it was damaged or you want to return it for they have the tracking number that it was delivered an you lose 

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FYI: Paragraphs, punctuation and spellcheck are your friends. 

"i think the seller might be some how sending the item to him self or friends" 

Impossible, unless the seller lives in the same zip code as you. 

"item i ordered said it was delivered i did not get it im like what so i filed a return item the only way to treat items not delivered" 

Are you admitting to sending back a different item to the seller for an item you supposedly didn't receive? Shame on you! 

[mkra1122]

This is correct, the receiver needs to file a were is my package claim and they will gps it, but usps will not tell you were the gps shows it is if it was delivered at the wrong address, i guess this is how the USPS protects the thief and at the same time USPS does not admit they messed up.

[meekamaye]

Here's an idea. Have them ask others in the house if they brought the package in and forgot about it.

Or, ask a neighbor if they got it by mistake. 

Or, check that overgrown bush by the garage. 

People are too lazy to go out and look for deliveries these days. My son happened to be at my house one day after his chemo days, he had what they call chemo brain, he forgot he received the package and put it by the chair in the porch.

One day my neighbor called, they got my package by mistake, it was the Christmas rush, temp UPS driver. 

I have an overgrown bush by my garage door, found a package stuck in there one day. They not only hid it from the thieves, they hid it from me. 

I have found them in the seat of the pick up that was sitting in the driveway. 

[stanley1991]

Hi, this is Randy. I did not receive my order 

[wastingtime101]

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@stanley1991 wrote:

Hi, this is Randy Stanley. I did not receive my order

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Hi @stanley1991 - this is a public peer forum, not customer service. If you did not receive your item you can file a non-receipt claim after the latest estimated delivery date on the order. Instructions here: https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042

The moderators usually lock old discussions. If you have additional questions I suggest starting a new discussion on the buying forum here: https://community.ebay.com/t5/Buying/bd-p/bidding-buying-db

I flagged your post to the moderators and asked them to remove your contact info since you probably did not realize this is a public forum and you weren't contacting eBay customer service. If you see my post before the moderators do, you can click that tiny down arrow in the upper right corner of your post and click Edit so you can remove your contact information from public view.