Buyer says Item not recieved, but tracking shows it was delivered, I responded with the tracking

[nichsch_4571]

An item I recently sold is listed as delivered, but the buyer says they did not receive it. They acknowledge, in their message, that they know such a thing is beyond my control.

I responded almost immediately with the tracking information. The buyer has not responded since then and funds are still on hold. It has been a few days. Is there more I have to do? I'm not sure if something has gone wrong with this process.

[titipeo]

Was the tracking number entered on the shipping info?

[wastingtime101]

Wait until it closes in your favor. It should close within 5 business days. A request opened today should close out next Thursday, 9/30.

[nichsch_4571]

Yes. The shipping label was via eBay and I got the tracking number from the sale of that item.

[futuremarine2011]

you are good to go. one of the few disputes you win if your tracking shows delivered to the address on file with  ebay. use to able to call and and have the case closed  in the same phone call after they checked the tracking. not any more

[lamber9347]

@nichsch_4571 You will be fine, it just takes time to work through the process. That delivered scan is what every seller hopes to acquire and one of the very few actual seller protections on here. Try to remain positive and concentrate on selling other items. In time the case will resolve in our behalf. Also don't get into any back and forth with your buyer. You've already answered them and supplied what was needed. Now all you have to do is wait for resolution. Best of luck to you....

[femmefan1946]

It's not clear to me that there is an open formal Dispute about the delivery.

That the funds are on Hold does indicate that, but you don't actually say so.

Am I just being dumber than usual?

[gjs_16]

Please make sure to enter the tracking number into the open dispute case.

Not just the sales page or any messages, it needs to be entered into the Item Not Received case.

Yes, there is literally a box for that, it asks for a tracking number.

[nichsch_4571]

I have done this.

[nichsch_4571]

It has been a little over a week with no progress, and another comment here said it would close after 5 business days. I have the option to ask Ebay to step in and help. Should I do that?

[evelyb30]

I wouldn't; it increases the odds of something going wrong.

That said, a closed eBay case in your favor won't stop the buyer from filing a chargeback with their payment method.   (and whatever you do don't even breathe that idea anywhere the buyer can see it.) 

[lightlily_arts]

Frankly, it is annoying that you can't get these cases closed immediately when you upload the tracking number that demonstrates that the item was delivered.  It is the one protection that's difficult to dispute. There really isn't a reason for eBay not to close that case, and release the seller's funds immediately. 

[moondogblues]

"Frankly, it is annoying that you can't get these cases closed immediately when you upload the tracking number that demonstrates that the item was delivered.  It is the one protection that's difficult to dispute. There really isn't a reason for eBay not to close that case, and release the seller's funds immediately. "

And...if you live in the country, like I do, and have IDIOTS that deliver the mail to neighbors there can be all the tracking to my address in the world and it still didn't GET TO ME!!!!  This happens so much that it's a joke around here.  I don't even call the PO anymore.  Don't want the delivery people tossing my stuff in the slough.

We all just drive or walk to where ever the mail was SUPPOSED to go and grit our teeth.  SO, the mail does go astray no matter what delivery confirmation says.............................all those reports are NOT FAKE!

[dbfolks166mt]

What I find more annoying is the fact that eBay requires the seller to enter the tracking information into the case to prove delivery. EBay has access to USPS tracking and in fact import the information into the order information although sometimes that process breaks but they can still access USPS tracking directly just like anyone who has the tracking number can. 

[gjs_16]

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@lightlily_arts wrote:

Frankly, it is annoying that you can't get these cases closed immediately when you upload the tracking number that demonstrates that the item was delivered.  It is the one protection that's difficult to dispute. There really isn't a reason for eBay not to close that case, and release the seller's funds immediately. 

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There is a reason, it's called time.

On eaby, being patient has its benefits.