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Buyer saying not received

A buyer is asking for a refund but the item is saying it has been delivered when tracked through Royal Mail. Anyone got any advice, has this happened to someone else 

thanks 

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Re: Buyer saying not received

@donna-1979 your other thread about this has answers here https://community.ebay.com/t5/Selling/Buyer-sayer-no-item/m-p/29057206#M1299088

 

 



One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**
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