Buyer's Dispute - Doesn't Recognize Charge

[shoppingmycloset2]

Yesterday, I received a notice that buyer has opened a dispute with her financial institution and the reason being she does not recognize charge. 

I sold a Cartier bracelet, which passed authenticity, and was sent to the buyer via FedEx by the authenticator in Carlsbad, CA. The buyer sent me a message after she paid confirming she sent payment via PayPal and was awaiting the tracking number. Once she received item, she left a positive feedback for me/the sale. 

I have the USPS receipt for the shipment to the authenticator, I have a screenshot of FedEx's delivery to buyer, I have screenshots of her positive feedback and message to me. What will happen? This was a $3500 sale. I already had to refund a buyer on another sale due to a real Cartier ring failing the authenticity test. This item passed, but now they're disputing it.

I am so sick over this.

[inhawaii]

It seems like you got your questions answered about the dispute.

I just wanted to add/remind you that anybody can rip you off simply by making a false claim.

They would get their $3,500 back AND get to keep the bracelet.

I would hate to see that happen to you or anybody.

Please take the advice of many ebay sellers...

"Don't sell anything on ebay that you can'y afford to lose."

I hope things work out for you.

[vintagecraze50]

I probably would not worry about it. You have all the evidence showing the item was delivered via tracking. Once ebay gets the chargeback they sent the evidence to the credit card company. For an item over 3 grand the CC COMPANY will be looking into this for sure. A not recognized chargeback happens frequently when someone looks at their CC statement and does not remember the transaction. Or, the buyer used a relatives chargecard for the purchase and then the relative does not know where this came from. OR, the person is a downright evil scammer and is trying to get steal the item. Sit tight, and get back with Ebay frequently on what they are doing to help dispute the chargeback. Good luck.

[vintagecraze50]

Do not get sick. Get proactive. Get with Ebay on Facebook. Get back with them as often as possible. Do not if you can help it allow a refund for the merchandise until this case is resolved properly. Once the refund goes through you will never retrieve the money back. They need to instruct whoever bought this to return the merchandise BEFORE a refund.

[vintagecraze50]

I sell stuff on here that I absolutely cannot afford to lose. Been doing it for over 15 years. Rarely have had a problem with disputes that have been handled well by ebay. Maybe I am just one lucky gal, but mostly, the disputes can be handled properly for the most part.

[vintagecraze50]

Correct. It sometimes takes up to a month. Sometimes less, depends on how backed up the CC company is with all these disputes.

[vintagecraze50]

When chargebacks go into that level of monetary value, the CC company is probably not going to be flippant about that and just allow that chargeback to happen quickly, or at all with proof off receipt of item to authorized user of card.

[toomuchstuffagain35]

Nowhere near the same value, but I've been waiting over a month now for a 'resolution' on a "buyer claims did not get refunded" charge back.

Buyer never claimed INR (they can't, it was delivered) or filed a SNAD, so not sure why they think they're entitled to a refund.  As I disputed it the buyer will most likely get my items and their refund and I'll be out the money/goods plus another $20.

Ebay should (but won't) protect a seller for a charge back for this reason if it's obvious a claim was never files.

Personally they should have to show the cc company they actually filed for a refund before being able to file a charge back for this reason, but not likely to ever happen.

[bryo_3145]

Do you have there address. I would send the police and have them knock on their door. Or Al Capone. 

[slippinjimmy]

Instead of depending on the answers provided in this thread you would be much better looking at the actual instructions from eBay for this type of chargeback.

Follow them and you will be fully protected!

Easy to find the details  with a simple search of the help pages.

https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293

[janet9988]

Do you have proof the item was delivered to the buyers address given with the buyers payment

OR does ebay not provide you with that tracking information?

When a buyer opens a payment dispute because they didn't receive the item or they don't recognize the transaction

When a buyer opens a payment dispute because they didn't receive the item or they don't recognize the transaction, sellers will be asked to provide:

• Evidence of successful delivery to the address provided by the buyer at checkout, or
• Proof that the buyer collected the item

If eBay determines that the item was successfully delivered or picked up:

• We will not seek reimbursement from the seller for the disputed amount, even if the payment institution decides that the buyer is owed a refund; and
• We will waive or refund the seller's dispute fee

[shoppingmycloset2]

Yes, thank you, I've done that. I wanted to see all of the various ways this could potentially play out depending on other people's individual experiences. From what I've gathered, nothing is as cut and dry, nor black and white with eBay.

[shoppingmycloset2]

Thank you all for your time and replies! I want to give a quick update on this situation. I reached out to the buyer with a screenshot of the message I received from eBay regarding my deadline to respond to her dispute. I was polite and assured her that I believed it was most likely a misunderstanding. She never answered back. This morning I received another email from eBay indicating the buyer is no longer a registered user with eBay, and the sale has been canceled for my protection. Strangely, the dispute is still open on the order in my account. This is such a bizarre experience.

[shoppingmycloset2]

Hi - thank you. I reached out to the buyer with a screenshot of the message I received from eBay regarding my deadline to respond to her dispute. I was polite and assured her that I believed it was most likely a misunderstanding. She never answered back. This morning I received another email from eBay indicating the buyer is no longer a registered user with eBay, and the sale has been canceled for my protection. Strangely, the dispute is still open on the order in my account. This is such a bizarre experience.

[soh.maryl]

Perhaps you've forgotten this, but buyers can be left nothing except positive FB, no matter the occasion.  

[12345jamesstamps]

Normally something that expensive a buyer usually gets a notification from the bank to approve such a big  sale. I work in retail. I would think the buyer OK'd it personally by a text on their phone before payment can be made. Most people cannot just pay for something that expensive without a notification from a credit card or the bank. Contesting the charge with the bank will cost maybe another $20. from the bank. Careful what you do.

You don't take returns but you should. Try to get a return if possible. Otherwise, you might end up with doing a refund and they keep the item.