Any suggestions on this topic more than welcomed!
About three weeks ago I sold a sterling silver & turquoise cuff to a woman clear across the country. Sale price in the mid 300's. Cuff & stone in FLAWLESS condition and new. I don't sell junk, and most certainly I don't sell damaged. I wrapped the cuff, put the cuff in a gift box, wrapped the gift box, used an outer mailing box and padded the interior of the shipping box to the max. Buyer receives the cuff, is **bleep** at me because the cuff is too small, blames my measurements (they were spot on), returns the cuff in a too large old box with a single paper towel and a air puff pillow. The cuff is now damaged. I call eBay, they tell me about a 5 day hold & then the case will be investigated. eBay also says I should try to work things out. I offered the buyer 1/2 refund...no go. The very next day, eBay notifies me they are refunding the buyer in full from my account.
So, basically the lesson is: a buyer can break, damage an item...take zero care in returning and buyer gets all their money back. Were is the seller's protection? Why do eBay reps. give the impression that matters will be looked into and then just reward bad buyer behavior? I have had the fortune to sell to some terrific buyers...very positive experiences. But this incident tells me not to sell anything of value that can be damaged because eBay does not have a seller's back. Unbelievable!!!
