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Buyer returned different, but same model item

Had a buyer return a defective item and just received it today. Had a quick look and proceeded to refund the buyer. However, upon closer inspection of the unit, it appears that it was a same model unit, but not the one we sent that got returned. It's not a serialized unit so I'm relying on different markings and label placements on the unit. Perhaps I was a little too quick on pressing the refund button, but I suppose there isn't much recourse other than reporting the buyer after the fact?

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Re: Buyer returned different, but same model item

nope nothing you can do but report the buyer.  You would have had to refund no matter what you received back....even a box of rocks.  

This quest stands on the edge of a blade...stray but a little and you shall fail to the ruin of us all.
"The Lady Galadriel"
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Re: Buyer returned different, but same model item

If you accepted 30 day returns, you could deduct some from the refund.

Have a great day.
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Re: Buyer returned different, but same model item

Reported and moved on for now. I'll hold onto the item sent back in case eBay follows up and wants pictures.

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