Buyer requested return because of "better price" - No return policy

[miami_sports_cards]

Hello,

I recently sold some silver coins and the day after the buyer received them he requested a refund because he claims he found a "better price". The product was exactly how it was described and I do not accept returns.

When I sold the silver the spot price was a few dollars higher, so it is no surprise that he may have found a better price a week later when the price of silver dropped. I do not control the spot price of silver.

I will of course decline the return request, however, he will obviously be upset and then if he has an option will leave a bad review. Is he still able to leave a bad review in this situation? 

[chapeau-noir]

He will be able to leave negative, but it will not kill you.  You can then leave a professional reply designed to reassure your future buyers.  If you allow the return, he could still leave you a neg.

*I know these negs used to be removable under limited conditions, but I think that was a while back.

[stainlessenginecovers]

Buyers have a 30 day Money Back Guarantee. Buyer can state 'not as described' and force a return. So, the 'no return policy' just means you don't want to the item back, but does NOT mean that you won't be forced (or ebay will do it for you) to refund the customer, in full- and you get to pay the return shipping cost as well. 

No returns does NOT mean no refunds. Just so you understand. 

[popblox]

"Is he still able to leave a bad review in this situation?"

Unfortunately, yes. That's just part of the risk you run by not accepting remorse returns.

You might consider accepting the return. The buyer should have to pay for return shipping - buyers often impulsively hit that return button, but change their mind once they realize they have to print a label, pack it up, drop it off, and pay to send it back. 

It really just depends on if you feel the money from the sale is worth more than having an unhappy buyer. Opinions will vary, but I prefer to avoid negative feedback if at all possible. 

[tdumonde2014]

A bad review might be the least of your worries. Buyer could do a chargeback with their credit card company and you could lose your money and the coins. How much of a price drop was there?

[this*old*attic]

Yes, and he can also file a not as described case and Ebay will force the return - and charge YOU the postage.

Making a buyer go through with a sale, or keep something they don’t want, never goes well.

[louies1948]

If you do not accept the return Buyer can keep the coins and you will lose the money. ebays rules. It is not fair but that is the way it is, accept the return or loose everything and move on. and add that buyer to your blocked buyer list, keep you comunication professional. that is the best you can do on ebay

[katzrul15]

How much is the difference between when the coins sold and now? 

It sounds as though a remorse return based on what you describe.

Unfortunately, your Buyer may claim a SNAD (not as described) vs what has been outlined for you in emails.

I would report your buyer to ebay and outline this is a remorse return based on ebay emails and that you cannot control the market flux on silver, etc.  Not certain it will do much if a SNAD or Chargeback occurs, but at least your version will be on record if buyer changes "why" he files a claim.

You did BBL, correct?   Good luck!

[fab_finds4u]

I would tell the  user that when the seller's return policy is returns not accepted the seller  doesn't have to accept a return if the reason for the return is the buyer found it cheaper, however you will make an exception for him. Tell him to please return it with tracking and as soon as you get it back you will refund. That should avoid negative feedback.

[whattheactualfox]

>I will of course decline the return request

That depends on what the return reason is. You can say "No Returns" and use whatever legal wording you want, but eBay's MBG policy will still say in effect. Worst you can do is decline, yes, but depending on the return reason, you might win the case, and then you get a chargeback and pay the 20 dollars, or ebay steps in, they keep the item, and get a refund.

My advice? If it is "Item Not As Described" then return. If not then it might be a remorse reason, and those can be declined. But it won't stop your buyer doing a chargeback

[popblox]

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@louies1948 wrote:

If you do not accept the return Buyer can keep the coins and you will lose the money. ebays rules. It is not fair but that is the way it is, accept the return or loose everything and move on. 

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That's how it works if a buyer uses the reason 'Not as described', but that's not the case here. OP doesn't accept returns - the buyer filed a remorse return using a remorse return reason.

OP must respond to the case within the required time frame, but they do not have to accept the return. 

[caldreamer]

I don't blame you for declining "return request" as nobody likes to lose money.   However, customer can and probably will leave a negative review.   

Also customer can abuse EBAY Money Back Guarantee by claiming "not as described, counterfeit, defective" and you are forced to give full refund (plus shipping BOTH ways).    EBAY does NOT require customer to prove their claim.

Or the customer can "reverse credit card charge" (keep item and your money).