Buyer opened up a video game system then asked for refund

[dominicesposit0]

The buyer opened up the video game system saying it wasn't modded which was not said in any of the description. He reported it in his refund message that he opened up the system to check if its modded when it wasn't. Ebay won't side with me and told me to contact the buyer to make him cancel the refund 

[*eponymous*]

What reason did the buyer select for the return?

[dominicesposit0]

Because the game system wasn't modded and nothing in the listing said it was modded. It was opened up for no reason. Said there was scratches on a 21 year old game system. Buyer still hasn't message me back 

[usgamecollector]

if the buyer says there are scratches and you didn't write that in the description ebay is going to side with the buyer.

If the item had never been opened before how were there scratches?

[nowthatsjustducky]

Since pictures are considered part of the description, and the first picture clearly showed a scratch on the top of the console, the buyer is without excuse.  A call to CS should get this resolved in your favor, since it is as described and you have a No Returns policy.

It is worth a shot at least.

Also, it sounded like the buyer opened up the console in order to see if it was modded.  That is likely what was meant by it had never been opened.  In fact, that right there is what should be the winning factor for you for getting this closed in your favor.  Once a piece of equipment is disassembled in any way (and opening a console should count), the MBG should have been invalidated.

[deep-garnet-red]

By "opened up" I assume you mean took the case apart to look inside. Both systems you sold were used and not advertised as sealed. All that is irrelevant. The complaint is that it has scratches. You won't win. Your descriptions say nothing about condition or appearance.

[gramophone-georg]

---

@deep-garnet-red wrote:

By "opened up" I assume you mean took the case apart to look inside. Both systems you sold were used and not advertised as sealed. All that is irrelevant. The complaint is that it has scratches. You won't win. Your descriptions say nothing about condition or appearance.

---

"Used: An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or store return that has been used. See the seller’s listing for full details and description of any imperfections."

The above is from the listing item specifics. The pictures, which are part of the description, clearly show the scratches.

[gramophone-georg]

---

@nowthatsjustducky wrote:

Since pictures are considered part of the description, and the first picture clearly showed a scratch on the top of the console, the buyer is without excuse.  A call to CS should get this resolved in your favor, since it is as described and you have a No Returns policy.

It is worth a shot at least.

Also, it sounded like the buyer opened up the console in order to see if it was modded.  That is likely what was meant by it had never been opened.  In fact, that right there is what should be the winning factor for you for getting this closed in your favor.  Once a piece of equipment is disassembled in any way (and opening a console should count), the MBG should have been invalidated.

---

Agree with all of that... but now we're in an era where the policy is the policy till it's not the policy, so regardless of what item specifics and the MBG says about anything, likely a Blue will be here soon to tell us about a hidden policy that overrules all this, then justify the policy being hidden because if it weren't hidden a seller could "exploit"  actually be aware of and plan for it.

[rolenboy01]

---

@gramophone-georg wrote:

---

@nowthatsjustducky wrote:

Since pictures are considered part of the description, and the first picture clearly showed a scratch on the top of the console, the buyer is without excuse.  A call to CS should get this resolved in your favor, since it is as described and you have a No Returns policy.

It is worth a shot at least.

Also, it sounded like the buyer opened up the console in order to see if it was modded.  That is likely what was meant by it had never been opened.  In fact, that right there is what should be the winning factor for you for getting this closed in your favor.  Once a piece of equipment is disassembled in any way (and opening a console should count), the MBG should have been invalidated.

---

Agree with all of that... but now we're in an era where the policy is the policy till it's not the policy, so regardless of what item specifics and the MBG says about anything, likely a Blue will be here soon to tell us about a hidden policy that overrules all this, then justify the policy being hidden because if it weren't hidden a seller could "exploit"  actually be aware of and plan for it.

---

I'm certainly not going to justify such a policy to anyone I just like other sellers to be aware that no matter what you have in pictures or the description all a buyer has to claim is "they didn't see it" and they win.

[dominicesposit0]

The game is a 22 year old system. Scratches are realistic with the age. But he opened up the case to check if it's modded. Nothing in the description says modded. Buyer won't reply to any calls or emails I've sent to him. Ebay won't help me until 3 buisness days. I have proof in the return request that he had opened up the system 

[dominicesposit0]

It's used refurbished. Being a 22 year old system I had the caps replaced and the lens. Caps giving it a few more years of life and lens to get the scratched off the screen lens 

[nowthatsjustducky]

Is it possible that he is assuming that Region Free implies modded?

Also, are you aware that you selected the Japanese Megadrive product i.d. instead of the one for the Genesis?  That could also be muddying the waters a tad.  Or is it not the Genesis that you appear to have received good feedback for?

[dominicesposit0]

The video game housing was opened. Just like if you opened up a cell phone without sending it to the manufacturer for repair it voids said warranty. There's no warranty for a 22 year old system that just opening it up to check if it's modded when it wasn't listed as that. Is unethical 

[dominicesposit0]

Modded as in led screen instead of an old school screen that makes it original.

[burke3464]

It was tampered with you win period!