eBay

lasantino · ‎01-31-2019

Hi, I had a buyer, open a return. They never used the return label and never shipped the item back. However,

somehow on the final day that was allowed for the buyer to ship the item back, instead of closing in my favor. Ebay bots automatically closed the case in the buyers favor and refunded them.

I immediately called into ebay and they saw the mistake ,, and did give me back the money"as a courtesy". however, the buyer still has the handbag.

I am livid, this buyer was beyond rude. The handbag was in pristine condition and I take very clear pictures and answered all questions. The buyer literally took a picture of the inside pocket of the handbag where there was a small sliver of napkin and said it wasn't pristine. blah blah

anyway,, I know I have my money back, but it's the principal. I called the buyer. As soon as I announced who I was, she hung up. Then I sent an email through ebay and informed her that she was incorrectly refunded. She needs to return the purse or resubmit payment.( I also called ebay and told them I was doing this, and once I got an answer, i would contact them, and if necessary, give them back the money(if she did return the bag))\

The buyer then emailed me, and said, she got off the phone with ebay and they said that ebay had made a mistake in the refund, however, they did give the seller their money. So she doesn't have to return it. I call **bleep**.

I emailed her and told her, the merchandise was not ebay's to give. I told her that she has merchandise that she did not pay for . Therfore if she doesn't return it. I'm planning on calling her local police department and filing theft charges. Can anyone give me advise on how to proceed.. I know I should just let it go. However, I'm SICK AND TIRED OF A SMALL SUBSET OF BUYERS GAMING THE SYSTEM...

she lives in a small town.. (3500-4000 people).. I may not get the bag back, but im not going to sit back and do nothing, does anyone have any experience with filing a report at a buyers local police office..etc..

any help would be appreciated.

robot-hands · ‎02-01-2019

@lasantino wrote:
I'm SICK AND TIRED OF A SMALL SUBSET OF BUYERS GAMING THE SYSTEM...

We all are.

...and if you let each and every one bother you like this...make you do irrational things like this, you won't be selling on ebay for very long

sunnysouth1 · ‎02-01-2019

You have been refunded the money. You can't expect to get the item and the money too. I'm not sure what your complaint is, but you have been made whole.

Reporting this to her local police department and claiming theft when you have the money is not going to work.

I am not an eBay employee. I'm a US eBay Community Mentor.
Sunny

threshold.sales.group · ‎02-01-2019

Fwiw, I don't understand why the OP is getting bashed? It was eBay's mistake and this isn't the first time the issue has come up on the board. Not exactly confidence inspiring if "the system" is so tilted that it has no way to determine if a return shipment has actually been made & delivered prior to a refund. Apparently not, or these stories wouldn't keep popping up. The seller had the hassle and stress of then getting the mistake fixed and probably will soon have to fight hard to remove a defect that will probably show up. And it's his / her fault for being angry and then gets the typical fisking? Please.

fern*wood · ‎02-01-2019

@lasantino wrote:

ebay making a mistake, then making me whole.. still costs us all money in the end.... I wanted to file a police report,, not to get the purse bac, I'm sure i won't see it again. But to make sure that there was a record on file in her small town and maybe in a small town they would call and ask questions..

You might search around for the moral police, but not the criminal police, since there is no crime. It might even open you up to actual prosecution for filing a false report on someone. There is nothing to put on her record.

You just want to "win", but there is nothing here to fight for, since ebay settled the issue.

fern*wood · ‎02-01-2019

I do absolutely agree that ebay should remove a defect for unresolved by seller case if one was issued in this situation.

hillbillymedia · ‎02-01-2019

The dishonesty of some people is disturbing. I`m glad I don`t have to carry that karma.

"There`s always barber college" - Dalton - Road House

ga-8370 · ‎02-01-2019

@castlemagicmemories wrote:
@ga-8370 wrote:
@second-chance-sa1es wrote:
You have to understand that no police department anywhere, and I mean anywhere is going to prosecute a hand bag case with that level of murkiness to it.
Is there any police department anywhere able to prosecute?
As the above bolded, enlarged, and underlined text shows, no.

You fell for it: Police cannot prosecute. Persecute maybe, but not prosecute: That's someone else's job.

pooh333piglet · ‎02-01-2019

Put it in perspective. It's done. It's over. Move on. There is heck of a lot of theft here and in every retail. This is a part of selling and at least ebay did the right thing for you. I had the same thing happen. Somehow ebay refunds by "mistake". It's not really a mistake. I think its stupidity on the CS rep. They in general are not that smart about what is going on and are there to pacify the person on phone... whether buyer or seller.

cream_couture · ‎02-02-2019

@lasantino wrote:
actually.,, i do get a defect on my seller metric count on this return,,

if a buyer opens a return , but fails to return the item, it's counted as a strike on a sellers metric measurement.

If you filed and won an appeal (or eBay did so on your behalf), no you don’t get a defect. They say it directly in the message to you saying that you won an appeal. If the refund to you wasn’t processed as an appeal, call back in and have that completed.

second-chance-sa1es · ‎02-02-2019

Yeah I didnt figure I needed to go into detail about how the justice system works with regards to who persues the actual prosecution....since pretty much any cop would just laugh this off as retail shrink with not nearly enough proof to prove a thing, it's also kind of a moot point.