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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Would you list during a snow storm while people are off?

Resolved! Buyer opened a case on PayPal!

I sold this laptop (https://www.ebay.com/itm/152940044663) and within hours of the buyer receiving it, a case was filed on PayPal because it "didn't work". The buyer gave no details about "what" wasn't working and I find it strange that the buyer wen...

Buyer remorse. Negative feedback - Filed PayPal Claim

So, we sold a massage cushion back in Dec 8 and shipped Dec 9 (probably wasn't picked up until Monday). It was shipped Economy Shipping and delivered on Dec 26. Immediately the buyer e-mailed mad that it was late for Christmas and oh by the way it do...

I think the ebay ads are great hope they help bring sales up bc I am spending more on fees

does anyone think ads are helping? I think they are way better and more shown than those at christmas but I have ideas that would remind people what is great and exciting that would not be as trendy or generic...Too much like everything else not catc...

SPRING SELLER UPDATE has arrived

I just read the important news over on ecommercebytes Many changes - new store tiers - stricter return policies - lots more. Your thoughts??

Returned DVD

I have sold a number of DVDs in the last several months. Some have been returned for being unplayable or damaged. When I play them, I find NOTHING wrong with them, I believe what is happening is the buyers are 'Duplicating/Copying the DVDs.

eBay & PayPal dispute double jeopardy?

To be totally transparent on a few things: I do not accept returns. I sell my items significantly discounted, I don’t care about the extra cash eBay offers to accept returns. I’ve sold 100’s of thousands of items on eBay since 2003 on multiple accoun...

The Fee to Edit Problem again

Tonight I made a text edit in the description of a scheduled auction. At the bottom of the page it showed a 50 cent fee. I saved the listing and opened it for edit again, but his time changed nothing. Again, a 50 cent fee was indicated. I thought I s...

Why does Description Editor always default to Arial 14 font?

Every time I use the "Edit (selected) listing(s)" or "Create new Listings," I painstakingly create the template, the first one, then I press submit, and all the copies are in font Arial 14, no matter what I had written - Times New Roman, Courier, Ver...

Resolved! Holding Funds?

The terms of my listing is "NO RETURNS OR REFUNDS" ..What is the point of holding my funds for 21 days????

Resolved! Strange buyer question - casual seller, please help

Hi everyone. I received a weird question from a buyer. I'm a small, casual seller - sold a camera lens I had ordered by mistake and had laying around the house. Lens was in original packaging, never opened, except for inspecting it for defects. I res...

Possible INR coming my way -- FedEx redirect Scam?

I need some advice. I'm wondering if I just got hit with a scam and if I'm gonna lose my money after sending the product via FedEx Shipping on Ebay. I sold a video card for around $1,000. Printed a FedEx label using Ebay's shipping and I made sure si...

Paypal UA updates, just hit my inbox

https://www.paypal.com/us/webapps/mpp/ua/upcoming-policies-full Some of the more interesting highlights:We’re no longer going to offer the Pay After Delivery product so we are removing terms related to that product from the user agreement. We’re clar...

Longest you 've put your store on vacation

Have any of you sellers placed your ebay store on vacation for longer than 2 weeks, even a month or more? Curious how it went for you. Any tips or suggestions would be appreciated.