Hi,
everyone, today I faced something very uncomfortable.
I am a private hobby seller located in Germany, on Nov. 9th I sold two pairs of very nice antique diamond earrings ( whole sale ) to Ebayer for 1200$. I packed the parcel well and shipped through DHL express so the buyer received the parcel in3-4 days but she wrote immediately that all edges of the diamonds are damaged, if I gave 250$ partial refund she will keeps the item, of course that is a lie and I was feeling very uncomfortable with that. I told her to ship the earrings simply back to me and I will also cover the return shipping fee and gave return guide in detail. I am in Germany, it is not that easy for me to organise a label with pick-up appointment , custom declaration signature etc. As far as I know ebay offers two options for return request, provide label or transfer the shipping fee for label to buyer ( if I can not purchase a label by myself ) both are possible.
The buyer opened a return request, I agreed but she never reply to my message with my return guide or cooperate with me to ship the item back , several days later she opened the case to Ebay and today Ebay decided on the buyer's side , she keeps the earrings for 1200$ and get 1200$ refunded, I lose the earrings and the money.
I contacted Ebay, Ebay customer service replied that an open communication will help... I should supply the buyer a label ... but an open communication does not help if the other person keep silence and aims to keep the item and the money. And it also does not help , when Ebay has the second option in the policy but I don't understand why ebay ignore that.
It is terrible , I did not see any fairness and justice in this process and I don't believe this happens nowadays , I am on Ebay also for very long time ,buy my favourites, sell what I do not need , actually most time quite happy and easy except the high selling fee year by year.
I have several ideas in the head, maybe someone from you can also help me or give me some advices about his case what I am facing now if you have time to read my text till now.
1) contact police in NJ ?
2)contact lawyer in US ?
3) Anyone( but who )? Courier service ( but which ) who can pick up the earrings by the Buyer's address then pack that and ship that to me ? ( I am in the opinion the buyer will not be cooperative , I am worried she will not be cooperative with the pick up appointment or even worth )
Thank you for read such a long essay and if possible with some advices or help will be much appreciated . I am still positive because I did not do anything wrong through Ebay does not stand on my side. Thank you very much.
Best regards,
Panklind
