eBay

meeshespieces · ‎09-30-2023

Hello All, This is my first issue. I’ve been a seller for over two years now. I have a buyer who messaged me after her items had been shipped saying that she forgot to change her address when she moved, but hoped her package would be forwarded. Sold 8/24/23, received msg 9/2/23.
I sent her all the tracking information & told her to let me know if I could help.
Fast forward to 9/14/23, I received the package back & messaged her for her new address. See pics for details, She either doesn’t see or ignores my messages and creates a case with USPS. After I told her I had her package. 9/21/23, she asks for help again, I respond asking for new address, no response! Today, she asks AGAIN, for help. I responded again, and sent her screenshots of the previous messages.

I’m at a loss. I don’t have the money to return her items, but I am willing to reship them.
I need suggestions. Am I responsible for the cost or is she? What do I do with this.. it’s driving me nuts lol

please help 😅

soh.maryl · ‎10-02-2023

Thank you. I thought you meant "certain items" as in things that could be sold on eBay.

soh.maryl · ‎10-02-2023

Yes, you would think that anyone who moves would do that simple thing, wouldn't you?

But they don't always.

meme6253 · ‎10-02-2023

So exactly what do they pay for??

inhawaii · ‎10-02-2023

I had the exact same thing happen to me a few months ago.

A customer realized he had not changed his address with ebay and wanted to change the shipping address from his old address to his new address.

I explained to him that the item was already shipped and there was nothing I can do.

(Knowing that I would win a INR case.)

I never heard back from him.

One In A Million You - Larry Graham

dhbookds · ‎10-02-2023

had a similar situation......item returned because of address........conflicting emails from buyer/ship/ship to another address/refund NOW/no I still want the item, etc. Called concierge who said not to refund and tell buyer to contact ebay. She entered info into the report buyer form for me......

enter the info into the report buyer form.......

femmefan1946 · ‎10-03-2023

Canada Post is a Crown Corporation and is expected to make a profit.

Most years it does, and the money goes into federal General Revenues.

CPO has been struggling the past couple of years as letters (and bills) become less used and parcel rates are not keeping up with costs.

soh.maryl · ‎10-03-2023

Just so you know, any/every buyer will have all positive feedback.

It is the ONLY kind of feedback a seller is allowed to give a buyer.

Therefore, it is impossible to evaluate any buyer on the basis of the feedback they've received.

soh.maryl · ‎10-03-2023

Record all you like -- but eBay doesn't take into consideration any video when there is a case.

soh.maryl · ‎10-03-2023

Pretty sure that writing "Do Not Forward" on packages means nothing.

If you were a buyer and had diligently given a forwarding address form at your local PO, how happy would you be if the PO had taken that seriously and not forwarded your purchase?