Buyer asked to cancel in a message, now asking why I canceled.

[raphaberni]

So I had a buyer win a couple of auctions and asked me to combine shipping as it was several small pieces. So I did and sent them a new invoice. They then replied saying that the total was too much and to cancel the order. They literally wrote "Cancel my order" in the messages. 

So I did. 

Now they are coming at me asking why I canceled and they were still waiting on the invoice, but they acknowledged the total price from the combined invoice in their previous message? 

Should I be concerned as a seller with their behavior? I have the proof of them asking to cancel in my messages. Since they never paid in the first place, can they leave negative feedback? All I did was what they asked. Not my fault they weren't happy with the price of shipping after I combined it all. 

[dhbookds]

They may have gotten you mixed up with another seller.......I'd just quote their previous message to you with a polite........"I don't understand" message.........

[firesteel_surplus]

@raphaberni 

You're first mistake was YOU canceling the sale. That is going to be a hit on your metrics. You should have told THEM to put in a request to cancel the sale.

Then it would all be on them.

Mike

Firesteel Surplus

[raphaberni]

Yeah, I guess I should have. After several hours they hadn't, so I went ahead and did it. I don't sell all that often (just when I want to get rid of stuff I don't need or want anymore, certainly not a business, just an individual trying to declutter), so I didn't know about the metrics thing until afterwards. Not even really sure what all it means. 

[raphaberni]

I did send them a screenshot of them asking to cancel. They said the image was too blurry to see. I feel like they may be trying to play games, cuz obviously you have to click on the image to make it bigger and clearer. 

[bonjourami]

Op could have canceled, using at buyers request..no ding then.

[simply-the-best-for-you · Accepted solution]

OP is perfectly fine to cancel with the reason Buyer Requested Cancellation.  I don't even think there's a way for a buyer to cancel except in the first hour after a sale.  

They sadly CAN leave FB, but eBay will remove it if they do.  If they leave a NEG or NEUT just go here 

https://www.ebay.com/sellerhelp

follow the links for FB removal.  Tell them that the BUYER requested the cancellation & to see the proof in your My Messages.  Should be deleted quite quickly.  

[raphaberni]

That's good to know that I'm covered based on the message they sent. I'm less stressed now. Thank you! 

[threelittlelambs]

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@firesteel_surplus wrote:

@raphaberni 

You're first mistake was YOU canceling the sale. That is going to be a hit on your metrics. You should have told THEM to put in a request to cancel the sale.

Then it would all be on them.

Mike

Firesteel Surplus

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No. Buyers cannot “cancel a sale”. The seller is the only one who can actually cancel. And buyers can only put in a “request” in the first hour. Otherwise they have to send a message asking. And no this will not affect OPs metrics if they canceled for the correct reason given. (Buyer asked to cancel)