Buyer admits buying wrong part and I don't accept returns. How can this go?

[braus3449]

Listed a throttle body and in the title I wrote 2012-19 Fiat 500 Abarth. Buyer says the electrical connector is different and doesn't plug into it. 

He sent me this polite message,  don’t think it came from a fait 500 abarth as the one you sent me has a different plug connector than mine. It should be a 2 row 6 pin connector and yours was a 1 row 6 pin connector. What can we do? Do you have a different one or should I return it? Thanks xxx 

So already he's fishing for a return. So then I ask him, what car is this for? He says 2011 Fiat 500 Abarth. Well  DUH! A 2011 isn't the same as the 2012-19 I sold. I was more polite of course. I'm not a junkyard so don't have another to send him. How do you think this will go down. Ebay messages clearly show he has a 2011 which I was not selling.

[docordoc]

I have prevailed in those res ipsa cases, so ymmv.  Unless you are a high volume seller willing to withstand occasional losses, I see no reason not to stand firm when you have the indisputable facts to support your case.  

[femmefan1946]

You could also remind him it was a no refunds sale and suggest he list it and sell it.

There are no No Refunds sales. There are only No Returns sales.

Whether the item is returned or not, you will be refunding.

Sellers with No Returns policies can demand the return of the item before refunding, but they may be required to pay for the return shipping.

[simply-the-best-for-you]

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@docordoc wrote:

I have prevailed in those res ipsa cases, so ymmv.  Unless you are a high volume seller willing to withstand occasional losses, I see no reason not to stand firm when you have the indisputable facts to support your case.  

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@docordoc  Curious how long ago?  I have prevailed as well, but 2+ years ago was the last one & it's my understanding there's no such thing anymore. 

[mam98031]

@braus3449 

If you have a no return policy and if the buyer opens the claim for returning the item selecting a Buyer Remorse reason, you will be able to decline the request for return without hurting your selling account,

But the buyer has to open the claim with one of the Buyer Remorse reasons.  Not to many buyers do that.  If they open an INAD, No returns or not, you will need to process it.  Take the return and make the best of it you can.

Also if they do open a buyer's remorse request for return case and you want to go ahead and process it.  You can make the buyer pay for return shipping and if you had separately stated shipping on the original transaction, you can withhold the original shipping they paid from their refund once you get the part back.

[docordoc]

Granted, it has been a few years for me as well.  I would hope that the judge bot that only rules in favor of the buyer can be overcome by speaking directly to a CSR. 

[chapeau-noir]

If buyer admits to buying the wrong part, I would just tell him to return it for refund of purchase price.  When you get it back, relist the item.

This isn't a hill to die on.

[lovleeshell7]

I have ordered wrong parts myself with no returns. So I just had to suck it up, and I relisted the item for sale to get my money back. 

[mam98031]

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@lovleeshell7 wrote:

I have ordered wrong parts myself with no returns. So I just had to suck it up, and I relisted the item for sale to get my money back. 

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Unfortunately there are many buyers that would prefer to put it on the seller and use the seller's money to ship it back by claiming there was something wrong with it.

[stainlessenginecovers]

  @dbfolks166mt   "Bad advice"

It was GREAT advice. The Buyer hadn't yet opened a return, so this is the correct way to handle a 'message only' where the buyer is 'fishing' for a return, especially with auto parts...as the OP stated in the Opening Post. 

Obviously if the buyer opens a NAD return, then the seller must comply (or should comply) 

[dbfolks166mt]

It's this part that is the bad advice. There is no such thing. 

"Sorry, but this item clearly states it is for a 2012 to 2019 and you do NOT have that vehicle. This listing also clearly states 'no refunds' so there isn't anything I can do for you. I

[mam98031]

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@dbfolks166mt wrote:

It's this part that is the bad advice. There is no such thing. 

"Sorry, but this item clearly states it is for a 2012 to 2019 and you do NOT have that vehicle. This listing also clearly states 'no refunds' so there isn't anything I can do for you. I

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IF the buyer properly files the return claim it would be a Buyer's Remorse claim.  For sellers with a No Return policy they will have the ability to Deny the claim in the claim because they do NOT have to accept a Buyer's Remorse Claim.

All sellers, no matter what their return policy is will have to process an INAD.  Sellers have no choice in this matter, even with the buyer opens the claim for an incorrect reason.

All sellers must have return policies that meet or exceed the MBG.  

[dbfolks166mt]

     I fully understand the policy and the difference between a remorse return and others. The point of my comment was that while there is such a thing as "seller does not accept returns" which covers the denial of remorse returns there is so such thing as being able to state "no refunds"

[mam98031]

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@dbfolks166mt wrote:

     I fully understand the policy and the difference between a remorse return and others. The point of my comment was that while there is such a thing as "seller does not accept returns" which covers the denial of remorse returns there is so such thing as being able to state "no refunds"

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I get it, the point you are trying to make is even if the seller is determined not to accept any returns, that they can do, but then they will have to refund the buyer.

I too understand that.  I didn't really say any different other than if the buyer properly filed a Buyer's Remorse return, the seller could deny it if they wanted to.  They would not have to process the return or refund the buyer.  But if the buyer files an INAD, the seller has no choice but to process that claim.  Whether that ends in a return and refund or just a refund is up to the seller.

[stainlessenginecovers]

@dbfolks166mt 

You TELL the buyer this prior to them opening a return and then hope that the BUYER IS NOT A LIAR by opening a NAD return. 

A reason of 'doesn't fit' is a 'remorse return', is the correct and TRUE reason the buyer is returning and therefore the OP can deny this return. 

[my_boston_baked_beans]

Buyer files a NASD *not as described* gets free return and $$ back >Buyer protection!

Maybe, just be kind except the return, and move on without getting NEGATIVE feedback.

A little sugar goes a lot further than vinegar, and maybe someday you will be in a similar situation with miss-purchasing and item..