Buyer Requested Return | Made false claims, I accepted return anyways, still for negative feedback

[try2hard2try]

Get this, a buyer ordered a NorthFace jacket from us that was used and described as such. I think they had buyers remorse or wanted the itemfor free. Why? Because the buy stated verbatim "when I've had problems before sellers let me keep the item and give me a refund." Mind you we sold the jacket for $18. I was almost on that fence until the buyer called me ignorant, stupid, and kept belittling me every response. I stayed professional even when the buyer was making threats to leave a negative feedback.

I gave the buyer a 100% refund.
The returned the jacket used. 
Smells of smoke and covered in pet hair. 

Yet, I cant leave a negative review and apparently I have to keep a fake negative review on my profile. 

Make it make sense! 

[brightlightbookseller]

Thanks, yes, that's us!  I'm just one of the employees working in the warehouse as part of our team!

[fbusoni]

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@try2hard2try wrote:

Agreed. 
Just hurts my pride I suppose since I tried to stay the high road.

People who aer vulgar and rude seem to get rewarded these days.

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@try2hard2try 

I hear you.  Dealing with the general public -- even with a ten foot pole -- is often distasteful.

regards

[try2hard2try]

Agreed. I got weak and tried to delete after I hit submit 😞